Position

System Support Analyst with Multifonds/Mutual Funds Products experience,
Remote India

Location


Remote India

Office Address


Project Description


• Supporting a clearly defined set of Corporate Investment Banking applications
• Able to understand the technical queries from production support perspective
• Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools that will be used to provide effective support in the relevant area.
• Maintain an end-to-end view of the application and infrastructure landscape.
Understand flow of data through the application infrastructure. It is critical to understand the dataflow, to provide best operational support
Event monitoring and management via a 24x7 workbench that is both monitoring and regularly probing the service environment and acting on instruction of a run book.
Ability to coordinate with multiple vendors to take the issues to closure
Work with Release Management and Transition Management on application configurations changes
Update the RUN Book and Known Error Database (KEDB) as when required

Responsibilities


    • Liase with the Vendors and client to schedule OCI maintenance
    • Liase and co-ordinate with Temenos, upgrade to the Multifonds application stack when required.
    • Liase and co-ordinate with Temenos, upgrade to the middleware layer when required.

    • Validate that any Service Requests were raised by an Authorized Representative.
    • Determine whether Service Requests meet the criteria for being a standard Service Request or a non-standard Service Request.
    • Notify Customer if additional Charges will apply or if the Service Request is outside the scope of the Services.
    • Source additional information from Customer as necessary to support responding to a Service Request.

    • Identify risks and issues related to the area, Classify Incidents detected by vendor or client according to the Priority Levels 1(high) through 4(low).
    • Manage the appropriate remedial action, including workarounds and later corrective action, to restore affected Services to be in compliance with applicable SLOs and thereafter take appropriate action to prevent recurrence.
    • Inform Customer of the status of Incidents reported by Customer at the intervals specified above and otherwise at reasonable intervals.
    • Inform Customer of the resolution of Incidents reported by Customer (subject to reopening if the resolution is unsuccessful).
    • Resolution may include determinations that Incidents resulted from defects in Customer's software or data, user errors, or other matters outside the scope of the Services and vendors responsibility.

Skills


Must have

    • 5-7 years of experience
    • Banking / Core Banking industry experience is must have
    • Prior experience in Multifonds (MFGA and MFGI) or Other Mutual Funds Products with production support experience.
    • Should be exposed to production support environment (L1/L2 scopes)
    • Operating systems (e.g. UNIX, Windows) and the underlying infrastructure environments
    • Good understanding of Cloud technology.
    • Working knowledge of any incident tracking tools (i.e., Service Now, Heat etc.)

Nice to have

    • Prior experience in Temenos Core Banking
    • Knowledge on Middleware (e.g. MQ, WebLogic, Tomcat, Jboss, Apache, Kafka and similar), Database environments (e.g. Oracle, MS-SQL, Sybase, No SQL) will be an added advantage
    • Experience in Automation, monitoring, data analytics tools and Scripting languages will be an added advantage
    • Good understanding of ITIL Service Management framework such as Incident, Problem, and Change processes.
    • Good understanding of Cloud technology.
    • Excellent communication skills.
    • Experience of supporting complex application and infrastructure domains

Languages


English: C1 Advanced

Seniority


Regular

Relocation package


If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization


Technical Support (SL2)

Ref Number


VR-92598

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