Position

System Analyst for CRM Platform,
Kuala Lumpur

Location


Kuala Lumpur

Office Address


Project Description


Our Client a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America are looking for Consultants to be part of the project

The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. They work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Malaysia and overseas branches.

The client has more than 80 years of history in the banking industry and is expanding its footprint in Malaysia.
The selected resource will be working in a newly setup technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities


    • Diagnose problems raised by level 3 support / service recovery
    • Design, build and test secure code or configuration fixes to permanently resolve the problem raised
    • Support SIT and UAT of code or configuration fixes
    • Update application documentation to reflect the fix
    • Prepare and test deployment plan, and seek approval for deployment from change control forum
    • Provide or contribute to reports on incidents, problems, service requests and application changes
    • Support deployment of fix. This is usually after business hours
    • Respond and participate in major incident responses (24x7)
    • Perform root cause analysis for major incidents
    • Provide or contribute to reports on incidents, problems, service requests and application changes
    • Identify and design improvements to the application (e.g. to reduce technical debt)
    • Escalate and track appropriate problems for software vendors to provide permanent fixes

Skills


Must have

    • 6 to 9 years of experience
    • CRM experience (Customer Service Request, Leads, Customer 360). CRM can be MS Dynamics or Siebel or Salesforce etc
    • Business Requirements gathering
    • Review FSD (FSD is written by vendor)
    • Review TDD (TDD is written by vendor)
    • Ability to interact with multiple teams
    • Ability to align specs from multiple systems and interfaces (e.g. middle ware, core system and CRM)
    • JIRA Triage - prioritize and assign to right team

Nice to have

    Microsoft Dynamics 365 experience

Languages


English: C1 Advanced

Seniority


Senior

Relocation package


If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization


Functional/System Analysis

Ref Number


VR-80320

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