Position

Switching L1/L2Technical Support Engineer,

Bucharest

Project Description


The Technical Support Engineer will support client products from a major network infrastructure manufacturer, working directly with the partners and customers.
The Engineer will work with a highly knowledgeable group of customers and act as an escalation point for other groups within the organization.

WORKING ON SHIFTS to cover 7 am - 21 pm

Responsibilities


    • Provide L1 and L2 Support for VARs, Distributors, service providers, enterprise customers, and end users via telephone, e-mail, and web.
    • Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
    • Manage critical customer issues and facilitate communication between customers, escalation, and engineering.
    • Participate in cross-functional tasks such as new product development projects, support readiness teams, KB and other documentation activities.
    • Provide on-site support for customers when needed.

Skills


Must have

    • English fluency both written and spoken

    L1 requirements
    • From a technical college or university with networking, security, programming and NFV experience, like Engineering or Computer Science Degree preferred.
    • Associate network knowledge (or higher) preferred - JNCIA (CCNA) or ability to achieve this within 6 months.
    • Eager to learn technology, interest in programming and scripting
    • Network fundamentals including routing, switching and security technologies
    • Excellent team player
    • Strong problem-solving skills
    • Knowledge in IP networking in layers 2-4(TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, Multicast routing protocols)
    • Excellent Communications and Interpersonal Skills required, with a passion for the Internet, its growth, and related new technologies.
    • Ability to learn and integrate new technologies in a fast-paced environment

    L2 requirement

    • L1 requirement
    • 2-3+ years of experience in a support role (field engineers or as technical support engineer)
    • Experience mentoring junior team members
    • Achieved a minimum of JNCIS certification and preferably JNCIP (CCNP or eq.) level certification
    • Working experience with traffic generators and network protocols analysis tools
    • Presentation skills
    • Strong problem-solving skills, applicable to large and complex network scenarios
    • Proven escalation management and leadership skills
    • Able to multitask when several critical issues happen simultaneously

Nice to have

    Knowledge of UNIX/Linux operating systems
    Good understanding of TCP/IP
    Ability to analyze packet captures
    Excellent client-facing skills

Languages


English: B2 Upper Intermediate

Relocation package


If needed, we can help you with relocation process. Click here for more details: see more details

Work Type


Technical Support (SL1)

Ref Number


VR-48848

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