Position

Support Engineer,

Guadalajara, MX

Project Description


We are seeking a strong support engineer that is eager to join a global service support team which dedicates itself to resolve issues in custom-tailored applications that enables a complex and precise flow of calls in a contact center environment. In this project you will have the opportunity to learn how to troubleshoot and fix contact center and unified communication applications hosted in Linux, Unix and Windows servers. You'll become part of a team that excels in customer service, both technically, and in soft skills.

In Luxoft, our culture is one that strives on solving difficult problems focusing on product engineering based on hypothesis testing to empower people to come up with ideas. Great Place to Work Institute certifies us as one of the Top 10 companies to work for in Mexico, and we do it with a truly flexible environment, high impact projects in Agile environments, a culture focused on results, training and strong support to grow your career.

Grow your career with us!

Responsibilities


    • Communicate with corporate customers in order to find solutions for technical problems.
    • Diagnose the system malfunctions by collecting and analyzing logs and the information needed to offer a resolution.
    • Engage other internal teams if needed to provide a resolution.
    • Some projects may require bug fixing on existing environments and re-deployments of the applications.
    • Perform activities on customer environment like upgrades, applying a patch or changing configurations.
    • Be the single point of contact between customers and management.

Skills


Must have

    • Unix/Linux and Shell scripting
    • TCP/IP
    • Networking
    • Relational Databases (SQL)
    • OOP Basics( Java, C++)
    • Advanced level of English (spoken and written) 80%
    • Process oriented
    • Service Support experience
    • Change and Incident Management Experience

Nice to have

    • Telecom background
    • Avaya products knowledge
    • ITIL Certification
    • Service Support experience
    • Contact Center Experience
    • SSL/TLS Experience
    • Docker & Kubernetes experience.
    • Avaya product experience

Languages


English: C1 Advanced

Relocation package


If needed, we can help you with relocation process. Click here for more details: see more details

Work Type


Technical Support (SL2)

Ref Number


VR-53140

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