Position

Support Analyst,
Remote Poland

Location


Remote Poland

Office Address


Project Description


You'll be working with the HR IT Application Support teams in Poland. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Responsibilities


    • be responsible for providing hands-on Level 2 production support of HR IT business aligned applications
    • govern production support execution as aligned to existing ITIL framework
    • follow effective and efficient operational policies, processes and procedures
    • work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
    • possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
    • possess strong verbal, writing and communication skills• Unix, Oracle, Sybase, Scheduling, Autosys, Fusion/Peoplesoft - all are very valuable skills for this role. You need to be a hands-on person.• have a strong ability to solve complex issues

Skills


Must have

    - 2-3 years of experience in IT support role within Financial services industry
    -In-depth knowledge and understanding of Incident and Problem Management practices.
    -ITIL Qualified
    -Unix, Oracle, Scheduling, Autosys is a must and Fusion/PEGA (is added advantage)
    -Highly refined and professional in verbal and written communications
    -Experience in operating under a Global team environment

Nice to have

    Exposure to automation tools and Cloud technologies is an added advantage

Languages


English: C1 Advanced

Seniority


Junior

Relocation package


If needed, we can help you with relocation process. Click here for more information.

Work Type


Technical Support (SL2)

Ref Number


VR-63743

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