Support Analyst,
Remote Poland


Remote Poland

Office Address

Project Description

You'll be working with the HR IT Application Support teams in Poland. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.


    • be responsible for providing hands-on Level 2 production support of HR IT business aligned applications
    • govern production support execution as aligned to existing ITIL framework
    • follow effective and efficient operational policies, processes and procedures
    • work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
    • possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
    • possess strong verbal, writing and communication skills• Unix, Oracle, Sybase, Scheduling, Autosys, Fusion/Peoplesoft - all are very valuable skills for this role. You need to be a hands-on person.• have a strong ability to solve complex issues


Must have

    - 2-3 years of experience in IT support role within Financial services industry
    -In-depth knowledge and understanding of Incident and Problem Management practices.
    -ITIL Qualified
    -Unix, Oracle, Scheduling, Autosys is a must and Fusion/PEGA (is added advantage)
    -Highly refined and professional in verbal and written communications
    -Experience in operating under a Global team environment

Nice to have

    Exposure to automation tools and Cloud technologies is an added advantage


English: C1 Advanced



Relocation package

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Work Type

Technical Support (SL2)

Ref Number


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