Support Analyst,



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Project Description

You'll be part of the DCS GCC Support Analyst team who are the front line of a global DCS Operation team. You will be contributing to the prevention, and resolution, of all related incidents. The Support
analyst role is instrumental in maintaining and enhancing our monitoring tool kits on a daily basis. Your work will involve daily collaboration with teams across the globe.


    • Be the center point for monitoring, incident, problem and change management across our global Data Center and Mission Critical Facility estate
    • Proactively monitor the Data Center Services environment for abnormalities and correlate crossstream issues/events in real time
    • Actively monitor incident, problem and change work queues and respond to Data Center issues using established protocols to coordinate resource or vendor response, update stakeholders, and drive timely resolution
    • Provide escalation and call-out support for Technology and Technology Operations Center business stakeholders
    • Interface with external service providers to resolve incidents and requests and analysis of trends/themes of the production environment
    • Use and enhancement of Data Center Services monitoring tools to improve real-time and predictive surveillance of the estate. Ad-hoc report generation and trend analysis


Must have

    • Mission motivated and a strong collaborator
    • Fluent in Business English and able to communicate clearly & effectively verbally and in written materials
    • Information technology or mission critical facilities background
    • An understanding of Technology solutions and services such as networks, operating systems, infrastructure components, applications, and/or Mechanical/Electrical systems
    • Basic reporting systems skills needed, irrespective to toolset / technology. Ex. Excel
    • Knowledge of IT hardware
    • Experience working with servers

Nice to have

    • Monitoring platform experience. Ex. Splunk, NetCool, Building Management Systems
    • ITIL Foundation certified
    • Tableau.


English: C1 Advanced

Relocation package

If needed, we can help you with relocation process. Click here for more details: see more details

Work Type

Technical Support (SL1)

Ref Number


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