Position

Support Analyst (L1 Support in Unix Domain),

Zurich

Location


Zurich

Office Address


Project Description


You'll be working in the FX TOC (Technology Operations Center) team, based in Opfikon. We provide high quality and responsive support service to the FRC Business and other bank wide systems, globally. Our key stakeholder base is very diverse and covers direct Front Office presence through to Middle/Back Office and other IT streams

Responsibilities


    We're looking for someone like that too:
    - support FX Business and stakeholders across several technical domains
    - undertake technical incident analysis and resolution
    - uphold high standards for timely issue resolution & continuous improvement
    - contribute expertise to the management of existing and new IT products and services
    - take the lead with improving service and process in our support team

Skills


Must have

    You have:
    - a natural ability to solve complex issues
    - experience in a role like this,
    - a desire to ensure continuous improvement in the team
    - a proven level of comfort and confidence facing off and interacting with senior IT and Business management
    - strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
    - a proven ability to lead by example & manage both days to day team activities as well as serious issue management
    - a background giving you technical expertise across UNIX and DB querying domains

Nice to have

    a confident communicator that can explain technology to non-technical audiences
    - capable of understanding client needs and translating this into products and services
    - a client-centric and service driven individual
    - Knowledge of the FX Pricing space, including an understanding of trade flows
    - able to interact, manage and influence a diverse team and stakeholder base
    - proactive in your approach to all tasks and responsibilities
    - someone who wants to make a positive impact in the world of support

Languages


English: C1 Advanced

Relocation package


If needed, we can help you with relocation process. Click here for more details: see more details

Work Type


Technical Support (SL1)

Ref Number


VR-53118

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