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Project Description

At Smashing Ideas, a Luxoft company, our focus is simple: create experiences that improve people's lives in a meaningful way. Our rich legacy in creating digital experiences and products that bring joy, along with our background in Motivational UX™, has allowed us to build a consulting business that helps companies bring new digital products and services to market that transform their businesses and cultures. We believe that diverse teams lead to better outcomes, and strive to build a healthy and inclusive culture that represents a variety of backgrounds, perspectives, and skills.

Our clients, who are partners and extensions of our teams, are change agents themselves. Some are in the early stages of digital transformation, while others have established practices. Regardless of the stage, we serve as their catalyst for innovation.

As a Strategist at Smashing Ideas, you are a critical component of a cross-functional team responsible for guiding the strategic, creative, technical, and business decisions that will increase customer engagement and achieve client objectives. The Strategist leads with a creative and systematic approach to problem solving. They unearth and expose the core insight - the human truth that becomes our north star - and keeps the vision alive and focused through user research, data, and a strong eye on the market and competition.

This position would be a great fit for someone who knows how to work with diverse groups of stakeholders, and has experience, formally or informally, informing and inspiring clients or colleagues to make decisions and get to tangible outcomes.

We are committed to hiring and cultivating a diverse team and inclusive environment. Smashing Ideas is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender presentation, sexual orientation, age, marital status, veteran status, or disability status.


    A Strategist is responsible for driving 3 areas of strategic thinking and experience planning:

    1. Problem Definition & Strategic Approach
    Collaborate with clients and project leads to diagnose and communicate in-depth knowledge of their business environment, including:
    general business processes
    target audiences/customer attributes
    organizational "pain"
    strategy and competitive positioning
    Support clients and project leads to define and prioritize their business challenges, goals solution opportunities, and key metrics. Contribute to forming a strategic approach for team to achieve objectives.
    Understand project success metrics and maintain focus on these critical metrics throughout the project engagement

    2. Holistic Market and User Insights
    Collaborate with client to identify, synthesize and communicate existing research
    Rapidly conduct secondary research, including industry trends, market scan, and competitive research
    Develop discussion guides and conduct stakeholder and user interviews
    Analyze and synthesize findings from multiple inputs and produce actionable insights in the form of personas and experience maps

    3. Experience Strategy
    Working with project leads, help clients focus on the root problem and align on a long-term vision that drives shared value and trust, including:
    Support in the preparation and facilitation of envisioning workshops to help organizations define and align on their vision against tangible outcomes
    Create compelling documents that summarize workshop activities and outputs
    In consultation with project leads, analyze qualitative data and identify opportunities to create new value for customers


Must have

    Proven experience identifying a core insight that delivered a big idea
    Ability to present confidently and persuasively to large and small groups of executive-level clients
    Ability to write compelling narratives demonstrating strong thought leadership
    Ability to deal with ambiguity and tackle complex business challenges
    Experience with customer research - survey, contextual, ethnographic, analytics, as examples
    Experience crafting insight-based documents and presentations driven by an empathetic understanding of user and market needs
    Experience synthesizing secondary information sources to create a cohesive narrative
    Demonstrated ability to actively listen, facilitate collaboration, and align teams with diverse perspectives
    Passionate about consuming applicable business, audience, and cultural information
    Collaborative work style, with a bias toward action
    Self-manages projects in close coordination with stakeholders
    Willingness to identify and challenge biases
    A sense of humor

Nice to have

    Experience applying human-centered design approaches, methods and tools to solve complex business or organizational problems
    Experience working at an agency or consulting firm
    Organizational development knowledge and experience a plus


English: C2 Proficient

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Work Type

Strategy & Design Consulting (SI)

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