Strategist (Mid-Level),
New York City


New York City

Office Address

Project Description

At Smashing Ideas, a Luxoft company, our focus is simple: create experiences that improve people's lives in a meaningful way. Our rich legacy in creating digital experiences and products that bring joy, along with our background in Motivational UX™, has allowed us to build a consulting business that helps companies bring new digital products and services to market that transform their businesses and cultures. We believe that diverse teams lead to better outcomes, and strive to build a healthy and inclusive culture that represents a variety of backgrounds, perspectives, and skills.

Our clients, who are partners and extensions of our teams, are change agents themselves. Some are in the early stages of digital transformation, while others have established practices. Regardless of the stage, we serve as their catalyst for innovation.

We are seeking a passionate, experienced strategist with a deep understanding of human centered design to promote design innovation for an enterprise client in the life sciences industry. In collaboration with program leads, the Strategist helps both clients and multidisciplinary teams on a variety of projects, engaging with diverse stakeholders. As a Strategist, you will also help the client's organization develop proficiency in Design Thinking and lean strategy practices as they aim to shift to new 'design-led' ways of working to solve complex human and organizational challenges.

This position would be a great fit for someone who knows how to work with diverse groups of stakeholders, and has experience, formally or informally, informing and inspiring clients or colleagues to make decisions and get to tangible outcomes.


    A Strategist is responsible for driving 3 areas of strategic thinking and experience planning:

    1. Problem Definition & Strategic Approach

    Collaborate with clients and project leads to diagnose and communicate in-depth knowledge of their business environment, including:
    - general business processes
    - target audiences/customer attributes
    - organizational "pain"
    - strategy and competitive positioning

    Support clients and project leads to define and prioritize their business challenges, goals, solution opportunities, and key metrics. Contribute to forming a strategic approach for team to achieve objectives.

    Collaborate with project teams to define small-bet testable experiments to evaluate potential solutions

    Understand project success metrics and maintain focus on these critical metrics throughout the project engagement

    2. Holistic Market and User Insights

    Collaborate with client to identify, synthesize and communicate existing research

    Rapidly conduct secondary research, including industry trends, market scan, and competitive research

    Develop discussion guides and conduct stakeholder and user interviews

    Analyze and synthesize findings from multiple inputs and produce actionable insights in the form of personas and experience maps

    3. Experience Strategy

    Working with project leads, help clients focus on the root problem and align on a long-term vision that drives shared value and trust, including:

    Support in the preparation and facilitation of envisioning workshops to help organizations define and align on their vision against tangible outcomes

    Create compelling documents that summarize workshop activities and outputs

    In consultation with project leads, analyze data and identify opportunities to create new value for customers


Must have

    Proven experience identifying a core insight that delivered a big idea

    Ability to present confidently and persuasively to large and small groups of executive-level clients

    Ability to write compelling narratives demonstrating strong thought leadership

    Ability to deal with ambiguity and tackle complex business challenges

    Experience with customer research - survey, contextual, ethnographic, analytics, as examples

    Experience crafting insight-based documents and presentations driven by an empathetic understanding of user and market needs

    Experience synthesizing secondary data sources to create a cohesive narrative

    Demonstrated ability to actively listen, facilitate collaboration, and align teams with diverse perspectives

    Passionate about consuming applicable business, audience, and cultural information

    Collaborative work style, with a bias toward action

    Self-manages projects in close coordination with stakeholders

    Willingness to identify and challenge biases

    Able to work with East Coast business hours

    A sense of humor

Nice to have

    • Experience applying human-centered design approaches, methods and tools to solve complex problems in enterprise organizations
    • Experience working in large, corporate environments, especially in the life sciences and/or healthcare
    • Organizational development knowledge and experience a plus
    • Experience in training or teaching
    • Ability to apply Systems Thinking to human-centered design projects


English: C2 Proficient

Relocation package

If needed, we can help you with relocation process. Click here for more details: see more details

Work Type

Strategy & Design Consulting (SI)

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Strategy & Design Consulting (SI) Sr. Strategist New York City, US