Senior UX Designer (with strong User Research focus),



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Project Description

We are looking for a Senior UX designer driven to create holistic products and services that are compelling, seamless and easy to use for thousands of our customers worldwide.

Our talented and collaborative multidisciplinary team is made up of design, research, content and prototyping specialists. Together we align around our objectives to provide value to our customers, colleagues and partners.

As a Senior UX designer, you will be focusing to champion our users' needs by researching and discovering the underlying challenges that can become opportunities. Using the evidence acquired in the ethnographic and other research methods you'll push the boundaries of the design and technology whilst contributing to the creation of best practices and maintaining a consistent experience across all Retail Company products and services. As a critical part of the enterprise tools design team, you'll focus to design new and redesign existing product and service experiences.

With a genuine appetite for complex information, you will have experience in deep user research, facilitation, ideation and technical implementation as well as a passion and energy for design and visual communication of your ideas. Insights and data (quant and qual) are what drive our team and you will use it to empower your decisions to support and enhance the lives of people when coupled with a clear understanding of their evolving needs.

As our ideal candidate, you're passionate about UX, love to understand the customers and are excited to champion their needs.


    • Transforming complicated experiences into simple and intuitive solutions
    • Take ownership of all end-to-end UX process activities, and champion human-centred, customer-focused experience design within the immediate project area and in a wider business
    • Use appropriate UX research and design methods to bring the project team on the journey to deeply understand the user needs, goals, pain points and the underlying opportunities to improve our products and services.
    • Apply deep systems thinking, service design, and think beyond the digital touchpoints or UI improvements as an optimal solution.
    • Coordinate and conduct user-first discoveries, ethnographic research, as well as other appropriate behavioural and attitudinal research to help inform and evaluate the design.
    • Use multiple sources of data (quantitative measures and qualitative insights) research process to outline existing processes and ideate on the new experiences.
    • Facilitate stakeholder (business and user) workshops, run appropriate ideation and participatory design sessions
    • Storyboard, sketch, prototype and design delightful UI solutions that make our users day-to-day lives better
    • Work with feature development teams to make sure that the workflow reflects the customer's needs and ensure consistency among features.
    • Develop expert-level knowledge of competitive and complementary products and bring new ideas to the team.
    • Work with multidisciplinary teams across the business to Identify core customer missions, create user journeys and experiences that let our customers use our products seamlessly.
    • In addition, work across the company's multi-platform sites: and support experiences developed based on responsive design principles while contributing in the development of our design system.
    • Clearly present various stages of design development to business owners, team members and other stakeholders - bring them on the journey
    • This role will best suit an individual who embraces unique skillsets of each team member and seeks team effort over individual achievements, is well organised, pragmatic and a lateral thinker with an inquisitive mind who is motivated to make change for the better and, most importantly, puts our customers first.


Must have

    You'll need to have demonstrated experience of:

    • Deep expertise in user research, end-to-end design process, ideation, UI prototyping, user testing, and implementation.
    • Experience in service design and systems thinking. You can approach the design process holistically considering all key touchpoints (digital and non-digital), and able to think beyond UI design as a go-to solution
    • Expertise with a range of quantitative and qualitative research methods, and ability to measure design impact
    • Expertise in human-centred discovery and ethnographic research. You'll have direct and unlimited access to our users.
    • Expertise in appropriate research and design methods to deeply understand the as-is and propose to-be experiences
    • Expertise in human factors, user psychology and what makes people tick
    • Solid understanding of front-end, back-end, and the software development life cycle would be a great advantage (no coding required).
    • Ability to work in partnership with Product Managers, peer UX and UI designers, as well as Engineering to align user-centred design vision and activities with our business goals.
    • Bachelor's degree or demonstrable experience in Interaction Design, Computer Interaction, Behavioral Psychology or another related field.
    • Proficiency with the following tools: Miro, Sketch, Figma, Adobe Creative Suite and others.
    • Strong UX portfolio showcasing relevant experience case studies. User research, deep understanding of existing challenges, and collaboratively coming up with appropriate solutions are key.
    • 5+ years of experience.

    • Flexibility, ability to plan and organise, responsiveness, creativity, self-starter.
    • Able to build solid working relationships with peers and senior leadership.
    • Ability to coach, mentor and set standards for ways of working for more junior team members
    • Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation.

Nice to have



English: C2 Proficient



Relocation package

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Vacancy Specialization

UX Architecture

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