Senior Technology Service Manager,




Office Address

Project Description

About the Project

Investment bank trade related projects.

Our team

The team is doing service management for the whole department

Technologies used

java, PostgreSQL, git, bitbucket maven, jenkins, cucumber & selenium, rest/soap,jira, confluence, Docker, C#, Bigdata

Opportunities for you

As part of the team, you will have opportunities to contribute to technical revolutions of banking financial trading systems.


    • Ambassador: Full department representation, noting that each department group bears full accountability for provision of respective department services to the business and CTM.
    • Incident and Problem mgmt.: For incidents having significant business impact, support the incident/problem mgmt. process which is owned by group department. This will mainly involve the communication/escalation to business mgmt. of service impact, recovery process, root cause, and mitigating actions, and communication back to department of business concerns.
    • Forums: Suitable forum representation of department, such as mgmt. forum, business risk forum, major initiative Company implementation and project steering committees. CTM’s will facilitate/coordinate business-facing forums and involve the relevant department personnel.
    • Risk: Ensure that Company business exposure to each form of technology risk is understood and managed.
    • Communication: Cascade department strategy, key themes, major messages, and latest technology developments, and ensure communication is a priority across department and Company business.
    • Business engagement: Closely work with business as an IT partner to support on their BAU need by assisting business keep a clear mgmt. on the key IT aspect to their BAU in alignment with business expectation.
    • Stakeholder Mgmt.: Maintain an active business network in close collaboration with each Company business domain. Keep a good understanding on the local business as necessity to support them on their focus and priority.
    • End User Computing (EUC): On any business investment in technology services out of the department as necessary, ensure business follows the group End User Computer framework to have a proper control.
    • Service: Ensuring that all technology service needs are addressed, regardless of type, to comply with any prevailing SLAs and/or reasonable expectations of Company business.
    • Service Improvements: Reviewing progress of department service improvement initiatives for Company, escalating and contributing ideas as appropriate. Gauging business satisfaction with overall department service on a regular basis. Feedback to be channelled into department mgmt. for improvement planning. Also ensuring business awareness of department plans accordingly.
    • Change Control.: Ensuring that the department change mgmt. process caters for all Company change needs. In approving Company infrastructure changes, CTM will act as the gatekeeper of Company technology environment by assessing impact and level of risk as result of scheduled changes.
    • Projects: Ensure the project delivery from department to Company are properly scrutinized based on group project mgmt. framework. For Company roll out of global technology initiatives, agree the optimum Company approach, and if required, provide local mgmt./implementation resources and governance. Engage all levels of department matrix for issue escalation processes as appropriate.


Must have

    • Rich experience in Service Mgmt. Service Delivery Mgmt. Incident Mgmt. etc is strongly desired.
    • Excellent communication and influencing skill is a must.
    • Advanced English writing and fluent English speaking is desired to coordinate among international teams.
    • The candidate must command strong incident mgmt. skills
    • The candidate is expected to have strong stakeholder mgmt. skills.
    • Good understanding in ITIL framework. ITIL certification will be an advantage.
    • Technical literacy and knowledge is highly preferred – not necessarily a technical expert but should possess.

Nice to have

    • Knowledge in Banking operations would be a strong advantage.


English: C2 Proficient

Relocation package

If needed, we can help you with relocation process. Click here for more details: see more details

Work Type

Release Management

Ref Number


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