Senior Networking L2 Support Engineer,



Office Address

Project Description

Our client, a global leader in high quality, end-to-end signal transmission solutions, delivers a comprehensive product portfolio designed to meet the mission-critical network infrastructure needs of industrial, enterprise and broadcast markets. With innovative solutions targeted at reliable and secure transmission of rapidly growing amounts of data, audio and video needed for today’s applications, our client is at the center of the global transformation to a connected world.

Join our team to build the next generation of Industrial Edge Solutions helping the clients to create an industrial infrastructure that supports achieving their industrial edge and IIoT goals.


    - Provide L2 Support for customers, Sales Engineers, Resident Engineers, Distributors, and service providers via telephone, online networks, email, site visits
    - Troubleshoot complicated hardware and software issues, replicate customer environments/network problems in the lab
    - Manage customer issues and facilitate communication between customers, escalation and engineering
    - Participate in cross-functional tasks such as new product development projects, support readiness teams and documentation activities
    - Analyse and evaluate test results and validate proper operation


Must have

    1. English fluency both written and spoken
    2. 2-3+ years of experience in a support role (field engineer or technical support engineer)
    3. Experience mentoring junior team members
    4. From a technical college or university with networking, security, programming and NFV experience, like Engineering or Computer Science Degree preferred
    5. Associate network knowledge (or higher) preferred - CCNA
    6. Network fundamentals including routing, switching and security technologies
    7. Knowledge in IP networking in layers 2-3 (TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, Multicast routing protocols, IPSEC/VPN)
    8. Working experience with traffic generators and network protocols analysis tools
    9. Excellent Communication and Interpersonal Skills required
    10. Excellent team player
    11. Presentation skills
    12. Strong problem-solving skills, applicable to large and complex network scenarios
    13. Proven escalation management and leadership skills
    14. Able to multitask when several critical issues happen simultaneously
    15. Eager to learn technology, interest in programming and scripting
    16. Willing to work in the cross-time zone time frame, on-call/on duty

Nice to have

    Scripting, Traffic generators and network protocols analysis tools, Mentoring


English: C1 Advanced



Relocation package

If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization

Technical Support (SL2)

Ref Number


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