The client has an installed base of hundreds of scanner systems worldwide. In order to meet uptime contract agreements, the system downtime must be kept to an absolute minimum. The traditional way to diagnose a system failure is to send engineers to a failing machine and let them execute the diagnostics and calibration procedures using a set of procedures and software tools.
This way-of-working introduces travel time and relies on the skills of individual engineers.
The client is about to change that way of working by introducing a server on-site that continuously monitors all scanners in a customer domain. The server must detect (upcoming) system failure and identify what corrective actions are needed via a knowledge and procedure database. In the calibration phase, this server will initiate the required service actions on the scanner with correct settings and timings (which is highly configuration dependent)
Nice to have
Romanian: C2 Proficient
English: B2 Upper Intermediate
If needed, we can help you with relocation process. Click here for more details: see more details