Position

Networking L2 Support Engineer,
Bucharest

Location


Bucharest

Office Address


Project Description


Our client, a global leader in high quality, end-to-end signal transmission solutions, delivers a comprehensive product portfolio designed to meet the mission-critical network infrastructure needs of industrial, enterprise and broadcast markets. With innovative solutions targeted at reliable and secure transmission of rapidly growing amounts of data, audio and video needed for today’s applications, our client is at the center of the global transformation to a connected world.

Join our team to build the next generation of Industrial Edge Solutions helping the clients to create an industrial infrastructure that supports achieving their industrial edge and IIoT goals.

Responsibilities


    - Provide L2 Support for customers, Sales Engineers, Resident Engineers, Distributors, service providers via telephone, online networks, email, site visits
    - Troubleshoot complicated hardware and software issues, replicate customer environments / network problems in the lab
    - Manage customer issues and facilitate communication between customers, escalation and engineering
    - Participate in cross-functional tasks such as new product development projects, support readiness teams and documentation activities
    - Analyse and evaluate test results and validate proper operation

Skills


Must have

    1. English fluency both written and spoken
    2. 1-2+ years of experience in a support role (field engineers or as technical support engineer)
    3. From a technical college or university with networking, security, programming and NFV experience, like Engineering or Computer Science Degree preferred
    4. Associate network knowledge (or higher) preferred - CCNA
    5. Network fundamentals including routing, switching and security technologies
    6. Knowledge in IP networking in layers 2-3 (TCP/IP, Ethernet, VLANs, VLAN stacking QoS, STP, RSTP, OSPF, RIP, VRRP, IGMP, MPLS, Multicast routing protocols, IPSEC/VPN)
    7. Working experience with traffic generators and network protocols analysis tools
    8. Excellent Communications and Interpersonal Skills required
    9. Excellent team player
    10. Presentation skills
    11. Strong problem-solving skills, applicable to large and complex network scenarios
    12. Proven escalation management and leadership skills
    13. Able to multitask when several critical issues happen simultaneously
    14. Eager to learn technology, interest in programming and scripting
    15. Willing to work in cross-time zone time frame, on call/on duty

Nice to have

    Scripting, Traffic generators and network protocols analysis tools

Languages


English: C1 Advanced

Seniority


Regular

Relocation package


If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization


Technical Support (SL2)

Ref Number


VR-81644

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