• To provide day-to-day production support for the Murex/MLC/Risk users (Front office, Back-office, Finance, Market Risk etc).
• To carry out Duty Support rotations among the team members. Mostly on-call basis during off office hours.
• Able to work shift hours during support duty week and to carry out implementations on weekends.
• Trouble-shoot Technical related problems and take corrective action
• To develop monitoring tools/alerts to create proactive actions
• To work with third party vendor/support team to provide a seamless support model for the business.
• Able to take ownership of issues and follow through to closure.
• To coordinate and perform system maintenance process.
• To setup and support Murex/MLC/VaR Environments for User Acceptance Testing.
• To assist in rolling out of new version of the application adhering to the best practices of the release management procedures.
• To be able to drive himself/herself to learn new things while dealing with daily production support
• To communicate effectively and work efficiently with a group of people supporting both functional/technical areas.
1. Perform root cause analysis and contribute to problem solving
2. Ability to provide continuous improvement initiatives and automating recurring tasks
3. A team player across all sub-teams within Murex Support group
4. Able to provide quality service to Murex/MLC/VaR business users
• Experience in supporting Murex/MLC/VaR application would be preferred.
• Experience with CMMI processes and documentation is preferred.
• Experience in supporting Treasury & Markets Applications is a plus.
• Possesses CFA level 1 and above is a plus.
• Working in a very collaborative and agile team, you are expected to work interdependently - collaborate, negotiate, make trade-offs, handle conflicts. Strong capability to solve problems, be an out-of-box thinker who frequently comes up with new ideas.
• Good communication skills and ability to articulate to internal users with clear and precise answers.
Nice to have
English: C2 Proficient
If needed, we can help you with relocation process. Click here for more information.