Client is one of the largest bank in Netherlands and have implemented Murex 3.1 for FX Option business. The Murex technical support team is responsible for 1st, 2nd, and 3rd line technical support: handle all user queries, resolve production incidents and investigate and structurally solve the root cause of incidents. Further, the team participates in long-term bank initiatives to increase stability and agility of its trading platforms and to reduce operational risk.
Murex is used 24 X 7. A team in Singapore takes care of the support during the Asia timezone. The team in Amsterdam handles support outside the Asia timezone.
The Murex technical support team is responsible for
- 1st, 2nd, and 3rd line technical support
- Monitoring of the EOD batch process
- Automation (automatic deployment and testing)
- Housekeeping (purging)
- Infra related changes (firewall, etc)
- Handles all questions & incidents, and structurally resolve the root cause of incidents.
This role requires an individual with an exceptional hands-on technical skills across a range of disciplines, as well as stakeholder and team management skills. Leads by example and is accountable for delivering operational excellence.
- Minimum of 5 years experience in Bank IT and Murex Technical Support
- Murex technical architecture (launchers, services, resilience/failover, housekeeping ..)
- L2/ L3 support experience with outstanding technical analytical skills
- Superior Communication and stakeholder management
- Good knowledge SQL
- Oracle DB knowledge
- Good knowledge of Linux
- Agree to work on standby/ weekend and on shift rotation basis
Nice to have
Functional Knowledge; FX, MM Products
English: A2 Elementary
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