L3 strong Middle Support Analyst,
Birmingham, GB

Project Description

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Enterprise wide system for top tier investment bank serving as golden source of reference information about Clients - Client lifecycle Management and Counterparty Management. KYC and Regulatory requirements maintenance as well in the scope.
Functions are landing, processing, storing, and distribution of information within multiple layers as per complex Enterprise application architecture. Channels are UI, Web services, Files, JMS.

Methodology is Agile (Scrum). Team setup: Oracle, Java, QA, Analyst, PM.
Virtual team spread through Singapore, India, Kiev, London, and New York.

Responsibilities

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• Process and resolve Production incidents and User Queries (Incidents/ServiceRequests)
• Root cause analysis using UI behavior, Specification Documents and Database Data Analysis as well as server log outputs
• Defect tracking
• Issues Reproducing
• Workaround proposal (technical & logical)
• Communication with technical teams and clients incl. Dev team collaboration on issues resolution
• Knowledge base Articles creation
• Reporting creation
• Future involvement in deployment

Skills

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Must have

Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML

Nice to have

Pega, Kubernetes

Languages

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English: A1 Beginner

English: C1 Advanced

Relocation package

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If needed, we can help you with relocation process. Click here for more details: see more details