L3 strong Middle Support Analyst,
Birmingham, GB


Birmingham, GB

Office Address

Project Description

Enterprise wide system for top tier investment bank serving as golden source of reference information about Clients - Client lifecycle Management and Counterparty Management. KYC and Regulatory requirements maintenance as well in the scope.
Functions are landing, processing, storing, and distribution of information within multiple layers as per complex Enterprise application architecture. Channels are UI, Web services, Files, JMS.

Methodology is Agile (Scrum). Team setup: Oracle, Java, QA, Analyst, PM.
Virtual team spread through Singapore, India, Kiev, London, and New York.


    • Process and resolve Production incidents and User Queries (Incidents/ServiceRequests)
    • Root cause analysis using UI behavior, Specification Documents and Database Data Analysis as well as server log outputs
    • Defect tracking
    • Issues Reproducing
    • Workaround proposal (technical & logical)
    • Communication with technical teams and clients incl. Dev team collaboration on issues resolution
    • Knowledge base Articles creation
    • Reporting creation
    • Future involvement in deployment


Must have

    Oracle, Java, dBusJMS, Java Message Service (JMS), REST API, XML

Nice to have

    Pega, Kubernetes


English: A1 Beginner

English: C1 Advanced

Relocation package

If needed, we can help you with relocation process. Click here for more details: see more details

Work Type

Technical Support (SL3)

Ref Number


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