Position

L1 Support Engineer Mexico,
Mexico City

Location


Mexico City

Office Address


Project Description


For a leading fund management firm with crypto exposure we are building a global 24/7 L1 support service. The team is distributed across 3 time zones. For a specialist this is an opportunity to improve the knowledge and skills in investment, AWS, and automation.

Responsibilities


    - Receive calls from end users
    - Solve cryptocurrency trading related issues
    - Ensure response time is within the SLA
    - Apply known solutions, attempt solving unknown cases
    - Constantly improve own knowledge of the support and trading processes
    - Document known solutions
    - Automate the job where necessary
    - Classify and route the tickets requiring L2/L3 involvement

Skills


Must have

    - Significant experience in Support
    - Investment Banking / Trading Support background
    - Customer Support or similar experience
    - Good understanding of trading workflow
    - Familiarity with Jira Service Desk, ServiceNow or other ticketing systems
    - Professional ethics
    - Clear communication in English
    - Basic understanding of Linux OS

Nice to have

    - Hands on experience with AWS
    - SQL
    - Basic Python for automation
    - other programming languages

Languages


English: B2 Upper Intermediate

Seniority


Senior

Relocation package


If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization


Technical Support (SL1)

Ref Number


VR-78385

Explore More

LoGeek Magazine
icon Logeek Luxoft
Learn more
Events
icon Events Luxoft
Learn more
Relocation Program
icon Relocation Luxoft
Learn more
Referral
Platform
icon Referral Luxoft
Learn more
Students
and Grads
icon Students Luxoft
Learn more