L1 End User Support Analyst with German,
Wroclaw

Project Description

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TSD (Technology Service Desk) is a Global Support function. We are the first line of IT support for all end-users in our organization. We provide support and help with issues associated with working environment.

Our team is responsible for accepting, solving or sending the customer's enquiry to the right support organization. A set of tools will be provided to interact with clients via each support channel and Support Specialist will be trained in operation and administration of the tools. Outstanding client communication manner is required for every Level 1 IT Support Specialist as is following the process and procedures to maintain quality and professionalism and other IT streams.

Responsibilities

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• logging, updating and resolving reported end-user issues and track them in the ticketing tool
• cooperating with various IT support teams inside the company on user related queries
• point of contact for internal users to support technology related issues and queries
• supporting documentation publishing to assist staff with requests for information and provide staff training if required
• using world-class ticketing systems and tools

Skills

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Must have

• Excellent verbal and written communication skills
• Fluent in German and English
• Knowledge on Windows operating system usage and basic settings
• Hands on experience in troubleshooting Password, Windows 10/7 and 2016, MS Outlook, O365, Skype and mobility products for end-user applications
• Good analytical skills
• Flexible and able to respond to change
• Solutions focused with a can-do attitude
• Ambitious and innovative approach to daily tasks
• Demonstrate high level of customer focus
• Keen in using modern business technologies
• Strong researcher and problem solver

Nice to have

• Good understanding of IT Frameworks (ITIL, Agile)
• Basic understanding of Data Science tools (MS Power BI, MS Excel, Python)
• Basic understanding of Automation/Scripting tools (PowerShell, IPSoft, Automation Anywhere
• Basic understanding of Cloud & DevOps (MS Azure Fundamentals, MS Azure DevOps)
• Experience in corporate environment

Languages

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English: C1 Advanced

German: C1 Advanced

Seniority

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Regular

Luxoft Benefits*

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Global Relocation

• Relocation options **
• Experience in an international environment
• Cross-cultural experience

Time Off

• Flexible Paid Time Offs (PTOs)
• Paid Leaves
• Parental (Baby Bonding) Leave – 2 weeks paid
• Primary Caregiving Leave (Maternity or Adoption Leave – Up to 10 weeks)
• Jury Duty – Up to 2 weeks paid
• Bereavement – Up to 5 days

Recognition and Evaluation

• Feedback culture
• Regular appraisals
• Merit increases

Company Events and Friendly Environment

• Take part in the many fun social activities organized by the Luxoft team in your city
• Join online entertainment events for whole company and local team events
• Enjoy coming to a workplace where you’re treated with respect within a multicultural team

Luxoft Training Center

• More than 400 professional training programs
• Professional career development for leaders
• Self-learning Library
• Join one of our manu internal communities (Agile Community, Tech Community, Business Analysis Community, etc.)
• Polish language lessons

Well-being and Work-life Balance

• Multisport card
• Possibility to order Multisport card at the corporate rate for family members
• LuxGood Program: wellbeing seminars, contests, relaxation sessions, yoga sessions, etc.
• One Team Program: Buddy for each New Joiner; seminars, meeting and workplace space to support integration with local community and culture; “Hire me” workshops for partners
• Preferential banking offer for employees
• Preferential car leasing offer
• Cafeteria program discounts for shops, cinema tickets, holiday offers
• Luxoft Social Benefit Fund: sport and recreation benefits, the possibility to receive financial support

Health Care

• Private Healthcare Insurance with unlimited access to specialists
• Dental care
• Travel Insurance
• Possibility to add private healthcare coverage for family members at the corporate rate
• Life Insurance at the corporate rate for employees and family members
• Reimbursement for corrective glasses

Internal Mobility

• Rotation between projects and accounts
• New career opportunities

Self-Learning Library

CSR Projects

*Detailed information and eligibility will be provided once you become a Luxoft employee.

**Please note that relocation is not available for all open positions. At Luxoft Poland it is possible to work remotely only from the territory of Poland.

Relocation package

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If needed, we can help you with relocation process. Click here for more information.