Position

Junior Service Desk Coordinator / Support Specialist,
Dnipro

Location


Dnipro

Office Address


Project Description


It is a project to support corporate business systems which help automate Luxoft internal business operations.

There are about 13000 employees in Luxoft spread over different locations in Switzerland, UK, Germany, Russia, Ukraine, Poland, Romania, Great Britain, USA, etc.
All of the Luxoft employees are our users. We perform user support (advising, permission control, help with settings configuration) and technical maintenance. We use ServiceDesk system to handle user tickets for support.

Responsibilities


    Assigning ServiceDesk requests
    Controlling ServiceDesk requests execution and SLA
    Other ServiceDesk requests coordination
    Technical support of corporate information systems users
    Preparing statistics on user requests

Skills


Must have

    High Education
    MS Office (advanced Excel user, MS Outlook, MS Word, MS PowerPoint)
    Good communication skills

Nice to have

    SQL
    Support or coordinator experience

Languages


Russian: C2 Proficient

English: B2 Upper Intermediate

Seniority


Regular

Work Type


Technical Support (SL1)

Ref Number


VR-57099

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