IT Support Analyst,
Remote Poland


Remote Poland

Office Address

Project Description

You'll be working with the Application Support team in Krakow. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.


    • be responsible for providing hands-on Level 2 production support of Corporate Center business aligned applications
    • govern production support execution as aligned to existing ITIL framework
    • follow effective and efficient operational policies, processes and procedures
    • ensure all forms of workload are managed in line with established processes and procedures
    • work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
    • possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
    • possess strong verbal, writing and communication skills
    • Unix, Windows, RDBMS, Scheduling, Autosys, Informatica, AppDynamics, Azure certified - all are very valuable skills for this role. You need to be a hand-on person.
    • Automation tools like IPSoft and Automation Anywhere tools experience would be an added advantage.
    • have a strong ability to solve complex issues


Must have

    • 5 - 8 years of experience in IT support role within Financial services industry
    • In-depth knowledge and understanding of Incident and Problem Management practices.
    • Strong knowledge and understanding of distributed and mainframe environment, and Incident and Problem Management practices.
    • Demonstrated hands-on domain skills and track record of successful projects and deliveries
    • Highly refined and professional in verbal and written communications
    • Demonstrable experience in delivering a quality operational service to customers
    • Experience in operating under a Global team environment
    • ITIL Qualified & proficient in using Service Now
    • Honest, reliable, self-motivated with a high level of integrity
    • Highly committed, resilient and outcome focused
    • Able to support multiple projects at any given time
    • Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
    • Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels

Nice to have



English: C1 Advanced



Relocation package

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Work Type

Technical Support (SL2)

Ref Number


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