Position

IT Support Analyst,
Remote Poland

Location


Remote Poland

Office Address


Project Description


You'll be working with the Application Support team in Krakow. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.

Responsibilities


    • be responsible for providing hands-on Level 2 production support of Corporate Center business aligned applications
    • govern production support execution as aligned to existing ITIL framework
    • follow effective and efficient operational policies, processes and procedures
    • ensure all forms of workload are managed in line with established processes and procedures
    • work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.
    • possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
    • possess strong verbal, writing and communication skills
    • Unix, Windows, RDBMS, Scheduling, Autosys, Informatica, AppDynamics, Azure certified - all are very valuable skills for this role. You need to be a hand-on person.
    • Automation tools like IPSoft and Automation Anywhere tools experience would be an added advantage.
    • have a strong ability to solve complex issues

Skills


Must have

    • 5 - 8 years of experience in IT support role within Financial services industry
    • In-depth knowledge and understanding of Incident and Problem Management practices.
    • Strong knowledge and understanding of distributed and mainframe environment, and Incident and Problem Management practices.
    • Demonstrated hands-on domain skills and track record of successful projects and deliveries
    • Highly refined and professional in verbal and written communications
    • Demonstrable experience in delivering a quality operational service to customers
    • Experience in operating under a Global team environment
    • ITIL Qualified & proficient in using Service Now
    • Honest, reliable, self-motivated with a high level of integrity
    • Highly committed, resilient and outcome focused
    • Able to support multiple projects at any given time
    • Flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
    • Customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels

Nice to have

    N/A

Languages


English: C1 Advanced

Seniority


Senior

Relocation package


If needed, we can help you with relocation process. Click here for more information.

Work Type


Technical Support (SL2)

Ref Number


VR-63432

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