IT Support Analyst (UNIX, JAVA, Automation),




Office Address

Project Description

You'll be working in the TOC WM USA (Technology Operations Center) team in Nashville,TN. We are aligned to UBS WM USA business where the approach is based on the trusted relationship of our Financial Advisors and their clients. Our experienced Advisors are committed to understanding clients' needs and delivering insightful, informed advice to help them realize their dreams.


    • Ensure production stability and availability for key operational business processes.
    • Handle incident escalation and management
    • Perform Problem Management on production issues
    • Perform Incident trend analysis
    • Prioritize remediation activities with delivery teams
    • Conduct deep-dive post-mortems
    • Drive process improvement initiatives alongside global production support projects.
    • Manage on-site and off-shore aligned teams. Act as mentor and coach for junior members of the team.
    • Create and maintain written procedures and make available for audit or management review.
    • Communicate complex technical issues, properly set expectations and adequately follow-up with all stakeholders. Track work progress and report any key issues to senior management and stakeholders.
    • Implement continuous improvement and problem management programs as well as good grounding in IT technical architecture and infrastructure.
    • Support both packaged and custom solutions (e.g. OLS NEO; Kafka)
    • Display strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)


Must have

    • demonstrable experience in IT delivery and support (5+ years)
    • experience in the Finance or Banking Industry
    • a proven track record of collaborating in matrix environments
    • In-depth knowledge incident and problem management practices
    • solid technical (UNIX, JAVA, databases, tools, automation) and presentation skills
    • highly refined and professional in verbal and written communications
    • experience of managing a relationship with vendors and other stakeholders
    • operating in a global team environment
    • bachelor's degree in business related area
    • ITIL qualified & proficient in using Service Now
    • evidence of being able to work in a dynamic and stressful environment

Nice to have

    • a strong communicator, comfortable interacting with colleagues at all levels
    • honest, reliable, self-motivated with a high level of integrity
    • highly committed, resilient and outcome focused
    • a results-oriented worker, with the ability to set priorities
    • able to support multiple and complex projects at any given time
    • flexible, adaptable and pragmatic with an ability to stay focused on objectives and a can-do-attitude
    • keen to learn new technologies and build a solid understanding of the business context of the applications
    • customer orientated and focused on service quality with strong interpersonal skills comfortable at interacting with colleagues at all levels
    • Experience with tools like App Dynamics and Splunk


English: C1 Advanced

Relocation package

If needed, we can help you with relocation process. Click here for more details: see more details

Work Type

Technical Support (SL2)

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