Position

IT Engineer with English,
Wroclaw

Location


Wroclaw

Office Address


Project Description


TSD (Technology Service Desk) is a Global Support function. We are the first line of IT support for all end-users in our organization. We provide a support and help with issues associated with working environment.

Our team is responsible for accepting, solving or sending the customer's enquiry to the right support organization. A set of tools will be provided to interact with clients via each support channel and Support Specialist will be trained in operation and administration of the tools. Outstanding client communication manner is required for every Level 1 IT Support Specialist as is following the process and procedures to maintain quality and professionalism and other IT streams

Responsibilities


    • logging, updating and resolving reported end-user issues and track them in the ticketing tool
    • cooperating with various IT support teams inside the company on user related queries
    • point of contact for internal users of the bank to support technology related issues and queries
    • supporting documentation publishing to assist staff with requests for information and provide staff training if required
    • using world-class ticketing systems and tools

Skills


Must have

    • Excellent verbal and written communication skills
    • Fluent in English
    • A natural ability to solve complex issues
    • Experience in a role like this
    • Good analytical skills
    • Flexible and able to respond to change
    • Solutions focused with a can-do attitude
    • Ambitious and innovative approach to daily tasks
    • Demonstrate high level of customer focus
    • Keen in using modern business technologies
    • A proven level of comfort and confidence facing off and interacting with senior IT and Business management
    • IT knowledge

Nice to have

    • A confident communicator that can explain technology to non-technical audiences
    • Capable of understanding client needs and translating this into products and services
    • Good knowledge on additional language (Italian, French or German)

Languages


English: C1 Advanced

Relocation package


If needed, we can help you with relocation process. Click here for more details: see more details

Work Type


Help Desk Support

Ref Number


VR-57661

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