Position

Fenergo Application Support Lead,

Bangalore

Location


Bangalore

Office Address


Empty

Project Description


Fenergo is a leading provider of Client Lifecycle Management, AML/KYC Compliance and Client Data Management solutions for investment, corporate, commercial and private banks. Excelian-Luxoft is looking for Fenergo experienced technical and development consultants to join our growing Fenergo practice and work on upcoming opportunities. This position requires intermediate technical skills. The Fenergo Technical Consultant is responsible for delivering the Fenergo Product configured to customer specification. They will become experts in configuring the Fenergo Framework, and be knowledge experts in the product offering and configuration capabilities.

Responsibilities


    Technical Skills:
    • Fenergo Application Support or Development or Testing Experience
    • Good understanding of Windows and Linux Operating Systems Administration
    • Strong knowledge of TCP/IP, DNS, HTTP, Active Directory, IIS and other web and network technologies.
    • Good understanding of SQL and ability to write basic SQL queries to troubleshoot and correct data issues.
    • Knowledge of programming or scripting languages is an advantage
    • Experience working in a Technical Support environment
    • Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams
    • Demonstrate Customer focus and empathy
    • Strong analytical, problem solving and troubleshooting skills
    • High level of self-motivation with a strong desire to solve problems and ability to multi-task following priorities and adhering to SLAs
    • Ability to maintain self-control and objectivity while defusing stressful customer situations.
    Required:
    • Experience working in a Technical Support environment
    • Willing to work on shifts (Includes night shift from Bangalore Office)
    • Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams
    • Demonstrate Customer focus and empathy

Skills


Must have

    Technical Skills:
    * Total 10+ Years of experience
    * Any experience in Fenergo Application or KYC/AML Application is advantage
    • Good understanding of Windows and Linux Operating Systems Administration
    • Strong knowledge of TCP/IP, DNS, HTTP, Active Directory, IIS and other web and network technologies.
    • Good understanding of SQL and ability to write basic SQL queries to troubleshoot and correct data issues.
    • Knowledge of programming or scripting languages is an advantage
    • Experience working in a Technical Support environment
    • Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams
    • Demonstrate Customer focus and empathy
    • Strong analytical, problem solving and troubleshooting skills
    • High level of self-motivation with a strong desire to solve problems and ability to multi-task following priorities and adhering to SLAs
    • Ability to maintain self-control and objectivity while defusing stressful customer situations.
    Required:
    • Experience working in a Technical Support environment
    • Willing to work on shifts (Includes night shift from Bangalore Office)
    • Ability to communicate clearly and effectively both verbally and in writing with customers and internal teams
    • Demonstrate Customer focus and empathy

Nice to have

    Any Financial Services Industry Application Production Support Experience

Languages


English: C1 Advanced

Relocation package


If needed, we can help you with relocation process. Click here for more details: see more details

Work Type


Fenergo

Ref Number


VR-51407

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