Position

EMEA backline product support specialist,
Remote Romania

Location


Remote Romania

Office Address


Project Description


Spirent TestCenter is an end-to-end testing solution that delivers high performance with deterministic answers. Service providers, NEMs and enterprises use it to test, measure and validate their networks and deploy services with confidence—from traditional performance testing to the rigorous analysis of Virtualization, Cloud Computing, Mobile Backhaul, and High Speed Ethernet.

Key Features
- Perfect for next-generation network and infrastructure testing
- Supports a broad array of network emulated protocols
- Offers a unified platform with unparalleled benefits
- Protects test equipment ROI by evolving with your needs
- Improves efficiency by automating repetitive tasks to expand test coverage
- Reduces test time and cost with real-time answers and not just results
- Emulates complex network topologies and traffic conditions
- Helps quickly identify problem areas with intelligent results

The application is part of portfolio of networking testing products. It operates at Layer 2 and 3 of the OSI layer and it consists of 2 components:
- software
--GUI
--API
- dedicated hardware

Responsibilities


    As member of our Support Services team provide customers and end users with product and technical support by performing the following duties:

     Respond incoming Service Requests from customers, Sales Engineers and Sales team via telephone, online networks and email.
     Diagnose, troubleshoot and debug third party computer networking equipment.
     Communicate with Engineers and Product Managers regarding, bugs and follows-up to make sure fixes are received and tested.
     Advises management on product development issues arising from product problems identified through technical support calls with customers.
     Handles customer problems that appear to arise from the use of the product.
     Completes and maintains records of customer issues, product defect, etc, using CRM tools (Siebel).
     Occasional on-site training and support for the customers
     Other duties as assigned / required

Skills


Must have

    REQUIREMENTS
    The requirements listed below are representative of the knowledge, skill, and/or ability required.

    QUALIFICATIONS:
     An established expertise in some of the following protocols and their extensions, but not limited to: TCP/IP, OSPF, BGP, VPLS, LDP, RSVP, IS-IS, RIP, MPLS, Multi-protocol BGP, IPv4/IPv6 for all protocols, IGMP, PPP, DHCP.
     Good understanding of some of following networking concepts : Ethernet, VoIP, PIM, VLAN, QoS, Triple Play, ATM, DSL
     Good understanding or working experience with network equipment, such as switches, routers, DSLAMs
     Customer oriented, ability to work with customers in a professional manner
     Formal training and certification in networking concepts such as Cisco or Spirent certification a plus
     Experience using Spirent Communications test equipment a plus
     Must be able to work in a fast paced environment and effectively manage multiple priorities

    LANGUAGE SKILLS:
     Fluent written and excellent verbal English skills are required
     Ability to read, analyze, and interpret technical manuals, RFCs, national and international standards, general business periodicals, professional journals, technical procedures, or regulations
     Ability to write reports and business correspondence, effectively present information and respond to questions from managers, clients, customers, and the employees of the company

    EDUCATION / EXPERIENCE
    Bachelor's degree in telecommunications, engineering or computer science; or equivalent years related experience; or equivalent combination of education and experience.

Nice to have

    Scripting experience with at least one of the following languages: Python, C++, Java or TCL

Languages


English: B2 Upper Intermediate

Seniority


Regular

Relocation package


If needed, we can help you with relocation process. Click here for more information.

Work Type


Technical Support (SL2)

Ref Number


VR-62462