eFX Support Analyst,



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Project Description

One of the largest Bank in UAE is looking for a support analyst who will be responsible for the support activity related to e-Commerce/e-Trading platforms that Bank's Global Market is operating for its electronic trading activities (FlexTrade, Refinitiv).


    • Part of a team responsible for definition and ownership of the strategic initiatives for e-commerce support - pricing, risk management and distribution connectivity
    • Assisting with scoping the business requirements and part of a team managing the operational and technical delivery of these requirements as a stakeholder.
    • Assist with managing the day to day operations of the initiatives and its marketing globally by working in tandem with e-commerce client services, GM sales and product services
    • Assist with developing and creating specifications of new client facing products designed to help clients and trading with a view on a changing regulatory environment.
    • Assist in developing and specifying new trader and sales platforms designed to effectively assist risk management of client flows.
    • Assist and influence e-commerce management heads in the book of work and strategic plan for Global Markets and our product offerings.
    • Understand the competitive landscape to ensure the product suite is (at a minimum) as capable as competitor offerings. Ensure existing product offerings are aligned with changing market standards and technology enhancements.
    • Manage the new product approval process for all product/platform developments
    • Participate in and coordinate UAT testing for new product roll outs.
    Techno functional efx support person covering BAU activities,, infra related work (jira, ira risk things)
    Supporting the ecommerce platforms.


Must have

    • 6-7 years of experience
    • Techno-functional eFX support person covering BAU activities, infra related work (jira, ira risk things) supporting the ecommerce platforms, FX trading platforms support
    • At least one trading platform experience (preference is refinitiv)
    • Experience in supporting 24x7 systems is desirable
    • Hands-on experience on Unix / Linux operating systems
    • Familiar on foreign exchange
    • Good team player with the ability to work very effectively in a collaborative and team-oriented manner with other team members.
    • Must have initiative and a positive work attitude and must be a quick learner with a zeal for self-learning. Must be cooperative with good interpersonal, negotiation and conflict resolution skills
    • Good written and oral communication skills
    • Must be detail oriented and able to work on multiple tasks.

Nice to have



English: C2 Proficient



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