Position

Download Service Administrator,
Nashville

Location


Nashville

Office Address


Project Description


You'll be working in Global Download Services team within End User Services under the TOC organization.

Responsibilities


    • Day to day administration for all download requests (Software , non software)
    • Experience using Nexus repository software
    • 24/5 follow the sun service covering APAC & AMER shifts
    • Working against a ticketing system with different priorities
    • Reporting key metrics
    • Working with download artifact requesters to validate , approve and action downloads
    • Ensure requests meet company download and security policy criteria.
    • Post go live development of continuous improvement themes such as automation and whitelisting.

Skills


Must have

    • 5+ years working is a desktop / server / software role.
    • Windows Desktop & Server OS
    • Appreciation of off the shelf and opensource products
    • Working with stakeholder of all ranks
    • Ability to chair and take forward meetings when needed.
    • Software / Desktop support background
    • Excellent verbal and written communication skills
    • Good troubleshooting skills with an attention to detail and an ability to follow process
    • Ability to work and remain calm in a high pressure environment
    • Good team working skills but equally has to be capable of working alone
    • A university bachelor's degree in professional courses
    • customer and quality oriented, motivated, self-directed and driven
    • ability to prioritise

Nice to have

    • Knowledge on Automation tools and processes will be advantage.

Languages


English: C1 Advanced

Seniority


Regular

Relocation package


If needed, we can help you with relocation process. Click here for more information.

Work Type


Technical Support (SL2)

Ref Number


VR-61491