Senior Cloud Support L1 engineer,
Remote Mexico

Project Description

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The matter of the project is to integrate and productionize client(s) in-house infrastructure/existing applications with fraud detection SaaS platform run by service provider hosted in AWS cloud.

Responsibilities

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Major duties and responsibilities
- Assisting with onboarding new clients, including documenting processes, contacts, etc.
- SL1 support for onboarded clients
- Log monitoring and aggregation
- Troubleshooting and closely work with SL2 team
- Proactive improvements to support environment through capturing and documenting resolutions steps and opportunities to automate
- Identify and create FAQs, etc. to improve client experience
- Provide assistance to SL2 and integration teams as time permits

Skills

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Must have

• Customer facing L1 experience
• AWS experience. EC2, VPC, Route53, ECS, EKS, Fargate.
• Experience with Ansible.
• Monitoring and logs aggregation tools: Grafana, ELK, Prometheus, Zabbix, Nagios.
• English. Upper-intermediate
• Experience with ITIL or similar framework.

Nice to have

IBM Cloud,K8S/Openshift. Deployment, troubleshooting. Write yaml playbooks.
Hadoop. Deployment, metrics, logs, monitoring.

Languages

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English: B2 Upper Intermediate

Relocation package

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If needed, we can help you with relocation process. Click here for more details: see more details