Cisco IP Telephony Support Engineer,




Office Address

Project Description

You’ll be working in the Voice NOC team in Wroclaw. We provide L1/L2/L3 operational support for Cisco globally. This benefits our internal users and associates. As an Employee, you’ll play an important role in supporting our associates for the Cisco platform.


    • support the Service & manage Product across several technical domains
    • ensure workflows, processes, tooling and applications are of the highest quality standard
    • contribute expertise to the management of existing and new IT products and services
    • define workarounds for known errors and initiate process improvements
    • maintain a knowledge database
    • Perform Cisco CUCM(above 10.5 release) migration, implementation & support of various Cisco voice products(Cisco Unity, ISRs, Gateways).


Must have

    • 5 years of experience with Cisco Telephony products
    • Requires advanced technical knowledge and programming and troubleshooting skills related to CUCM, Voice Gateway (MGCP, H323, SIP) including POTS & VOIP Dial Peers, SRST configurations, IP phone/ISR/Gateway upgrades, certificate updates.
    • Strong knowledge on SIP, H.323, RTP & RTCP protocols & troubleshooting.
    • Good knowledge on TCL & Voice XML.
    • Troubleshooting of Cisco ISRs Gateways : FXS, FXO, and ISDN, T1/E1 PRI
    • Working knowledge of Monitoring/troubleshooting tools like RTMT, Dialed number analyzer, etc.
    • Understanding of IP Telephony protocols.
    • Experience working in a global environment with stakeholders across multiple geographies.

Nice to have

    • CCNP certification will be an added advantage.
    • Knowledge on skype/Luware will be an added advantage.
    • Should be aware of ITIL process


English: B2 Upper Intermediate

Relocation package

If needed, we can help you with relocation process. Click here for more details: see more details

Work Type

Technical Support (SL3)

Ref Number


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