Position

Cisco IP Telephony Support Engineer,

Wroclaw

Location


Wroclaw

Office Address


Project Description


You’ll be working in the Voice NOC team in Wroclaw. We provide L1/L2/L3 operational support for Cisco globally. This benefits our internal users and associates. As an Employee, you’ll play an important role in supporting our associates for the Cisco platform.

Responsibilities


    • support the Service & manage Product across several technical domains
    • ensure workflows, processes, tooling and applications are of the highest quality standard
    • contribute expertise to the management of existing and new IT products and services
    • define workarounds for known errors and initiate process improvements
    • maintain a knowledge database
    • Perform Cisco CUCM(above 10.5 release) migration, implementation & support of various Cisco voice products(Cisco Unity, ISRs, Gateways).

Skills


Must have

    • 5 years of experience with Cisco Telephony products
    • Requires advanced technical knowledge and programming and troubleshooting skills related to CUCM, Voice Gateway (MGCP, H323, SIP) including POTS & VOIP Dial Peers, SRST configurations, IP phone/ISR/Gateway upgrades, certificate updates.
    • Strong knowledge on SIP, H.323, RTP & RTCP protocols & troubleshooting.
    • Good knowledge on TCL & Voice XML.
    • Troubleshooting of Cisco ISRs Gateways : FXS, FXO, and ISDN, T1/E1 PRI
    • Working knowledge of Monitoring/troubleshooting tools like RTMT, Dialed number analyzer, etc.
    • Understanding of IP Telephony protocols.
    • Experience working in a global environment with stakeholders across multiple geographies.

Nice to have

    • CCNP certification will be an added advantage.
    • Knowledge on skype/Luware will be an added advantage.
    • Should be aware of ITIL process

Languages


English: B2 Upper Intermediate

Relocation package


If needed, we can help you with relocation process. Click here for more details: see more details

Work Type


Technical Support (SL3)

Ref Number


VR-49671

Explore More

LoGeek Magazine
icon Logeek Luxoft
Learn more
Events
icon Events Luxoft
Learn more
Relocation Program
icon Relocation Luxoft
Learn more
Referral
Platform
icon Referral Luxoft
Learn more
Students
and Grads
icon Students Luxoft
Learn more

More job opportunities in
Technical Support (SL3)

Specialization Position / Title Location Send to a friend
Technical Support (SL3) Hot Web Server Administrator Wroclaw, PL