Position

Charles River production support,
Remote Saudi Arabia

Location


Remote Saudi Arabia

Office Address


Project Description


Bank is implementing CR to move FO/Risk/VAR/Performance attribution etc from Calypso to CR. Backoffice will remain in Calypso.

Responsibilities


    Provides technical and business support for the Charles River Investment Management System.
    Provide first line technical support for product lines for Technical Support, Field Support, and customers.
    Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
    Analysis, maps and adapts product functions and workflows to client needs.
    Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.

Skills


Must have

    Provides technical and business support for the Charles River Investment Management System.
    Provide first line technical support for product lines for Technical Support, Field Support, and customers.
    Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
    Analysis, maps and adapts product functions and workflows to client needs.
    Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.

Nice to have

    Good Communication skills

Languages


English: C2 Proficient

Seniority


Regular

Relocation package


If needed, we can help you with relocation process. Click here for more information.

Vacancy Specialization


Technical Support (SL3)

Ref Number


VR-82263

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