Bank is implementing CR to move FO/Risk/VAR/Performance attribution etc from Calypso to CR. Backoffice will remain in Calypso.
Provides technical and business support for the Charles River Investment Management System.
Provide first line technical support for product lines for Technical Support, Field Support, and customers.
Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
Analysis, maps and adapts product functions and workflows to client needs.
Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.
Must have
Provides technical and business support for the Charles River Investment Management System.
Provide first line technical support for product lines for Technical Support, Field Support, and customers.
Create and maintain troubleshooting guides to assist Technical Service staff in quickly and efficiently resolving customer inquiries.
Analysis, maps and adapts product functions and workflows to client needs.
Provide engineering troubleshooting assistance to customer support teams and other development teams within Charles River.
Nice to have
Good Communication skills
English: C2 Proficient
Regular
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Vacancy Specialization
Technical Support (SL3)
Ref Number
VR-82263
