Position

Atlassian Support Engineer,

Melbourne, US

Location


Melbourne, US

Office Address


Project Description


L2, L3 Support and Maintenance activities of the Project Management Office platform based on Atlassian products.

Responsibilities


    Maintain application,
    Resolve user's requests
    Transfer defects to L3 or other vendors, if needed
    Monitor application health
    Incident solution at the level of business process logic;
    Recommendations for users to implement workarounds

Skills


Must have

    Support activities, Atlassian Jira, Atlassian Jira Agile, BSS (Business Support Systems), Confluence, Tech Support

    - Experience of support work is required
    - To work on ServiceNow tickets and service requests
    - Understanding of SLAs and basics of ITIL is required
    - work on shifts rotation (early start or late end of the business day) is required

Nice to have

    Experience of Atlassian tools administrating is a plus (Atlassian Jira Administration, Confluence administration, Atlassian Jira Development)

Languages


English: C1 Advanced

English: C2 Proficient

Relocation package


If needed, we can help you with relocation process. Click here for more details: see more details

Work Type


Technical Support (SL2)

Ref Number


VR-51210

Explore More

LoGeek Magazine
icon Logeek Luxoft
Learn more
Events
icon Events Luxoft
Learn more
Relocation Program
icon Relocation Luxoft
Learn more
Referral
Platform
icon Referral Luxoft
Learn more
Students
and Grads
icon Students Luxoft
Learn more