Application Support Analyst,
Krakow

Project Description

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Do you have a knack for technology? Do you have an ability to solve complex issues and a willingness to serve both technical and business needs? Are you motivated to work in a complex, diverse and global environment?
You'll be working in the Research Application Support team in Krakow. We provide support services for a wide range of applications used by the Research and Evidence Lab business globally. Our team is located in offices around the world and operate under a follow the sun model.
As an Application Support Analyst, you'll play an important role in maintaining production stability, resolving incidents in a timely manner and working closely with development and business partners to drive long-term solutions. You will also be able to work with your colleagues on interesting projects that will help build your skills and experience while improving our operations, reducing technical debt, and providing better reliability for our stakeholders

Responsibilities

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• support the Research / Evidence Lab business across multiple applications and several technical domains as L2 support
• contribute to automating manual processes and engineering technical solutions to problems
• ensure workflows, processes, tooling and applications are of the highest quality standard
• provide technical expertise and recommendations in assessing new software projects and initiatives to automate, modernize and enhance our existing IT product/service supportability
• define workarounds for known errors, maintain appropriate documentation and initiate process improvements
• correlate with development streams, business analysts, and other technical teams to execute application-related projects
• working in standard working hours, hybrid model (3 times per week in the office), weekend support once a month

Skills

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Must have

We are looking for 2 new team members on different seniority levels. You can see below a description of a perfect candidate, but you don't have to meet all requirements:
• 2-6 years of experience in application support
• hands-on experience with UNIX/Linux
• experience with relational databases and SQL querying
• experience with monitoring tools (BigPanda, AppDynamics or similar)
• familiarity with ITIL processes for Incident, Request, Problem Management, Change and Release activities as well as Knowledge Management
• knowledge of any ITSM tool, preferably SNOW
• an interest in application support and maintenance, automation, scripting and infrastructure support
• being a confident communicator that can explain technology to non-technical audiences, fluent in English
• a hands-on person with natural instincts and relationship building to support our customers
• curious, collaborative and constantly interested in developing new and emerging technology skills

Nice to have

• Cloud knowledge or certification, preferably Azure
• Shell or Python scripting skills
• familiarity with SRE concept

Languages

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English: C1 Advanced

Seniority

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Regular

Luxoft Benefits*

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Global Relocation

• Relocation options **
• Experience in an international environment
• Cross-cultural experience

Time Off

• Flexible Paid Time Offs (PTOs)
• Paid Leaves
• Parental (Baby Bonding) Leave – 2 weeks paid
• Primary Caregiving Leave (Maternity or Adoption Leave – Up to 10 weeks)
• Jury Duty – Up to 2 weeks paid
• Bereavement – Up to 5 days

Recognition and Evaluation

• Feedback culture
• Regular appraisals
• Merit increases

Company Events and Friendly Environment

• Take part in the many fun social activities organized by the Luxoft team in your city
• Join online entertainment events for whole company and local team events
• Enjoy coming to a workplace where you’re treated with respect within a multicultural team

Luxoft Training Center

• More than 400 professional training programs
• Professional career development for leaders
• Self-learning Library
• Join one of our manu internal communities (Agile Community, Tech Community, Business Analysis Community, etc.)
• Polish language lessons

Well-being and Work-life Balance

• Multisport card
• Possibility to order Multisport card at the corporate rate for family members
• LuxGood Program: wellbeing seminars, contests, relaxation sessions, yoga sessions, etc.
• One Team Program: Buddy for each New Joiner; seminars, meeting and workplace space to support integration with local community and culture; “Hire me” workshops for partners
• Preferential banking offer for employees
• Preferential car leasing offer
• Cafeteria program discounts for shops, cinema tickets, holiday offers
• Luxoft Social Benefit Fund: sport and recreation benefits, the possibility to receive financial support

Health Care

• Private Healthcare Insurance with unlimited access to specialists
• Dental care
• Travel Insurance
• Possibility to add private healthcare coverage for family members at the corporate rate
• Life Insurance at the corporate rate for employees and family members
• Reimbursement for corrective glasses

Internal Mobility

• Rotation between projects and accounts
• New career opportunities

Self-Learning Library

CSR Projects

*Detailed information and eligibility will be provided once you become a Luxoft employee.

**Please note that relocation is not available for all open positions. At Luxoft Poland it is possible to work remotely only from the territory of Poland.

Relocation package

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If needed, we can help you with relocation process. Click here for more information.