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Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit www.luxoft.com

Line of Business:

Financial Services

Position:

Help Desk Specialist (with German), Wroclaw

Project Description

It is operational activity, in a team, related with Service Desk functions on first level support, the main responsibilities are to support internal IT systems German-speaking users remotely, request registration, classification, prioritization and resolving or transferring them to the second line support. The main tool, which is used for that is ServiceNow system

Responsibilities

- Provide first level technical support for corporate users
- Performing periodical maintenance tasks
- Field support
- Following defined internal procedures and processes such as Request Fulfillment, Incident Management, Change Management
- Interact with second line support in all tasks related to IT infrastructure and application in order to avoid or solve incidents and services requests
- Actively participate in knowledge sharing with colleagues for the creation and implementation best practice of IT operations and users support

Skills

Must

- Fluent German is crucial
- Intermediate English language skills
- Basic understanding of PCs, MS Windows, MS Office (incl. Outlook)
- Technical education and/or mindset
- Good communication
- Customer service experience

Nice to have

- some help desk / service desk or call center experience

Languages

  • German: Advanced/Fluent
  • English: Intermediate

Relocation package

If needed, we can help you with relocation process. Click here for more details:

Hot

WHERE

Wroclaw

Work Type

Help Desk Support

Seniority Level

Regular

Ref number
VR-47572
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