Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit

Line of Business:

Financial Services


IT Support Analyst, Krakow

Project Description

This role is a part of level 2 team in the customer organization, which supports a new mission-critical platform which is being built with an aim to design, engineer and host a multi-tenant solution using technologies like Confluent Kafka, Elastic Search, Flink to name a few. The team provides world-class operational support to existing tenants and is working towards onboarding more with the focus on enhancing the technologies which will benefit the various businesses within the bank. The Poland team will be a part of a global team located in London, Singapore, America and Australia providing 24x5.5 support. A strong emphasis is placed on identifying and implementing improvements to resolve performance issues, bottlenecks and other potential areas for optimisation. The team works seamlessly with colleagues, developers, business analysts and project managers to identify and implement improvements to support procedures and tools to further enhance the availability and stability of this mission-critical platform


- Support a high profile multi-tenanted platform
- Uphold high standards for timely issue resolution
- Contribute expertise to the management of existing and new IT products and services
- Define workarounds for known errors and initiate process improvements
- Responsible for all aspects of incident resolution including impact analysis, the root cause identification, escalation management, and effective communication with internal stakeholders



- at least 3 years of experience
- A good understanding of Linux/Unix experience
- Previously worked in an environment providing continuity and stability in a global production
- Experience in managing and resolving production issues in a timely manner to minimize the impact
- Managed change and risk to co-ordinate software releases into production
- Reviewed and influenced design, architecture, standards and methodologies across a distributed
platform and infrastructure technology stack
- Strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out)
- Previous/hands-on work experience with at least one of: Kubernetes, Docker, Kafka and Elastic Search, Confluence

Nice to have

- Good to have exposure to Reinfer, Flink and Machine learning
- Some exposure to cloud technologies like Microsoft Azure/AWS will be an added advantage


  • English: Upper-intermediate

Relocation package

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Work Type

Technical Support (SL2/SL3)

Seniority Level


Ref number

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