Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit

Line of Business:

Financial Services


L3 Support Engineer (eFlow), Kyiv

Project Description

Full development cycle of electronic workflow solution to process account services requests for top-tier global financial institution. Flexible system for automation of key banking business processes built on top of BPM technology platform with implementation both end-user tasks as well as integration with multiple backend banking systems. Collocated in Kiev business analysis, technology and quality assurance teams are working together on delivery of global enterprise level business process management solution.


- Troubleshoot day-to-day user issues on all environments
- Handle escalations to other teams as appropriate
- Perform code changes to fix issues, where appropriate without development team engagement
- Plan & execute UAT/PROD releases
- Create CHG tickets as per Change Management regulations to coordinate UAT/PROD releases
- Maintain up-to-date monitoring on all applications, create/modify alerts to suit the app requirements
- Train L1 Production support team on issues resolution
- Document key findings, run books, operating procedures, etc.
- Work through incident management tickets to their resolutions
- Configuration of environment with dev/infra team



- Good English and communication skills
- Proactive and self-motivated team player with strong problem-solving skills
- Experience work with Java applications (setup, maintenance, support, troubleshooting)
- Shell-scripting, basic commands on Unix
- Working with SQL scripts (writing, understanding errors)
- Basics of Networking protocols
- Jira, Confluence
- uDeploy

Nice to have

- J2EE development background is a strong plus
- JavaScript
- Oracle DB
- AppDynamics
- WebSphere
- CI tools (TeamCity)


  • English: Intermediate

Relocation package

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Work Type

Technical Support (SL2/SL3)

Seniority Level


Ref number

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