Think.
Create.
Accelerate.

Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit www.luxoft.com

Position:

Feedback Analyst, Moscow

Project Description

Change Management team is looking for Employee Feedback Analyst to help us with transformation of Efficiency Monitoring function.

We aim to establish feedback-oriented, data-driven service culture across all back-office functions and need a person to drive this initiative.

Check below and apply if you want to be a part of dynamic team, immerse yourself in international environment and help us to shape the future of our organization.

Responsibilities

• To consolidate employee feedback coming from different sources – surveys, audits, interviews
• Structure feedback data, analyze it, build reports and present conclusions to key stakeholders
• Follow-up with corporate functions and employees to address issues identified, monitor progress
• Keep close contact with regional management (to share overall picture by region and success stories) and Continuous Improvement team (to kick-off new projects)
• Design and run surveys on demand

Skills

Must

• Strong analytical skills, data-driven person
• English proficiency is at least Upper Intermediate
• Strong communication skills
• Desire to help people and make a difference
• Diplomatic personality (ability to persuade and influence people without relying on formal authority)

Nice to have

• Customer analytics background is a plus
• Expertise in survey/feedback techniques is big advantage

Languages

  • English: Upper-intermediate
WHERE

Moscow

Work Type

Functional/System Analysis

Seniority Level

Regular

Ref number
VR-45713
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