Think.
Create.
Accelerate.

Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit www.luxoft.com

Line of Business:

Financial Services

Position:

IT Support Analyst (service management), Wroclaw

Project Description

You'll be working in the application support team in Wroclaw. This team provide application support for the Asset Management business world-wide. This benefits our business partners across the many functions within the Asset Management division. As a BCM coordinator, you'll play an important role in service stability, application health and business continuity.

Responsibilities

We're looking for an IT support analyst to:

• support the Service & Product Manager across several technical domains
• ensure workflows, processes, tooling and applications are of the highest quality standard
• contribute expertise to the management of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• drive root cause analysis and permanent resolution of issues
• manage knowledge articles

Skills

Must

• ability to solve complex issues, good at problem statement analysis and solution design thinking
• track record of influencing senior IT stakeholders and business partners
• confident communicator that can explain technology to non-technical audiences
• capable of understanding client needs and translating this into products and services
• ideally 3 years of hands-on experience with ITIL processes in a production environment
• proficient with support tools, such as Automation Anywhere, App Dynamics, Netcool

Nice to have

N/a

Languages

  • English: Upper-intermediate

Relocation package

If needed, we can help you with relocation process. Click here for more details:

WHERE

Wroclaw

Work Type

Defect Analysis

Seniority Level

Senior

Ref number
VR-46409
ADD TO MY JOB
RECOMMEND A FRIEND
Apply

More job opportunities in Defect Analysis

Specialization Position / Title Location Send to a friend
Defect Analysis IT Business Continuity Manager Wroclaw, PL Apply or Add to my jobs