• Effective liaison with Lead Project Manager, Stakeholders and Vendors to ensure transparency on project deliverables
• Engage and drive the 'in flight' regional Voice Recording rollouts.
• Drive the rollouts of Voice Recording auxiliary features (Announcements, VoiceMail, etc).
• Co-ordinate the creation of new dedicated Voice Recording infrastructure into countries requiring a dedicated solution
• Co-ordinate the creation of new restricted Voice Recording infrastructure into segregated zones of the Bank
• Creation of Outsourcing Due Diligence process (ODP) documents and driving approvals from the GCS Control Team
• Liaison with local country Compliance, Risk and Business representatives for input and approvals for country onboarding
• Driving the creation of operational processes and training of support staff
• Creation of rollout strategy
• Vendor management
• Service pack review
• Audit point evidence gathering and closure
Must• Degree in Information Technology, Computer Science or related field
• Strong understanding and knowledge of voice/telco and data networks
• A strong background in IT Infrastructure, with ~5 year experience as a project manager
• Ability to get up to speed very quickly and be effective.
• Prior experience within the Financial Services sector (desirable, not mandatory)
• Prior experience with Voice Recording (desirable, not mandatory)
• Prior experience with an understanding of financial sector regulations (desirable, not mandatory)
• Excellent English language written and verbal communication and relationship management skills
• Highly organized and able to track multiple priorities
• Able to work autonomously without a lot of supervision
• Able to take an unstructured task and organize the work to complete a structured deliverable to a high level of quality.
• Able to follow-up and liaise with all levels of employees and steakholders
• Excellent vendor/supplier management
• Consistently demonstrates the company's core values of Client Focus, Teamwork, Professional Behaviour, & Integrity
Nice to haveUnderstanding of Microsoft Lync and Skype for Business
- English: Intermediate
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|Engineering Project Management||Senior Project Manager (Automation & Digital portfolio)||Wroclaw, PL|