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Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit www.luxoft.com

Line of Business:

Financial Services

Position:

L1 Support Engineer infrastructure, Zurich

Project Description

You'll be working as part of the Technical Operations Centre Security department within Technology Services. Within TOC Security, you'll be part of a global Identity Management team and responsible for aspects of production support relevant to the solutions in your portfolio. The team provides support during Swiss working hours however occasional weekend and Bank holiday cover may be requested.

Responsibilities

• Manage and support the banks critical Smart Card production and support group
• Provide user support for issues with the various relevant 2 factor authentication and personal certificate solutions
• Provide support for project work pertaining to roll outs or onboarding of new solutions in the Smart Card application portfolio.
• Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special event days

Skills

Must

Preference will be given to those candidates that have:
• 1-2 years of experience as a support engineer
• Experience of service delivery within an ITIL framework for Incident and Problem management using ticketing systems such as ServiceNow
• Ability to work under pressure and manage multiple, concurrent / conflicting priorities
• Familiarity with various databases (MSSQL, Oracle etc) and LDAP principles and infrastructures
• Certificate Management, Authorities and Revocation Lists

Nice to have

Analytically strong with a natural ability to solve complex issues
Excellent team player with pro-active, positive personality and "can-do" attitude
Flexible & able to remain calm in highly stressful environment
Able to multi-task and prioritize incidents & requests accordingly
Customer focused with strong communication skills
German language skills an advantage
Smart Card & Public Key infrastructures (experience with support for issues with the various relevant 2 factor authentication and personal certificate solutions)

Languages

  • English: Upper-intermediate

Relocation package

If needed, we can help you with relocation process. Click here for more details:

WHERE

Zurich

Work Type

Technical Support (SL1)

Seniority Level

Senior

Ref number
VR-45840
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