- Third Level Support of Windows distributed server environment liaising with Switzerland and Global counterparts.
- Understand business priorities to adequately prioritise work accordingly to meet business objectives.
- Implement improvements in Switzerland and Global scale.
- Communicate and collaborate with other internal and external partners for designing, planning and coordination of implementation to ensure work is completed in a timely manner.
- You will be expected to drive the execution of innovative solutions.
- Write technical documentations for related infrastructure and installs which will include, but not limited to, the following technologies:
- Clustering, Filesystem, Symantec Enterprise volume management, Commvault , HBA's Technologies
- Good network connectivity, network errors troubleshooting
- TCP knowledge
- Good knowledge of new technology
- OS Windows Server 2008/2012/2016 Enterprise
- Hardware HP DL servers and HP Blade's, DELL servers , VM servers and Lenovo Servers
- RAID configuration and mirroring
- Knowledge of MSSQL Servers
- Participation in weekend and evening work
- Participation on L3 daily incident management, analysis of hardware issues and service request queue
Must- At least 5 years' experience in supporting Windows based infrastructure and application computing environment with large number of servers.
- Prior industry experience is not mandatory, though will be considered favourably
- Possess excellent verbal and written communication skills in English, German skills are beneficial.
- Ability to work under pressure and with minimal supervision.
- Solid understanding of a Windows-based operating system, TCP protocol, network connectivity, Commvault , HBA's Technologies are required.
Nice to haveBasic understanding
o Network, DNS, failover etc principals
o Security principals, encryption standards
Familiarity with ITIL Concepts
Excellent verbal and written communication skills
- English: Advanced/Fluent
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