Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit


Engineer HelpDesk, Odessa

Project Description

Join our Development Center in Odessa and become a member of our open minded, progressive and professional team. In this role you will be working on projects for one our world famous clients. You will have a chance to grow your technical and soft skills, and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.


∙ Investigates and resolves software and hardware problems for end users through established processes and procedures
∙ Answers, evaluates and prioritizes incoming work order system (telephone, voice mail, e-mail and in person) requests to assist users experiencing problems with hardware, software, networking, and other related technologies
∙ Interviews users to collect information about the problem and lead users through diagnostic procedures to determine source of error/problem
∙ Sets-up computers, phone system, software and peripheral equipment for new company hires
∙ Sets-up users on network and provide user name and password access to specified systems
∙ Trains users on software
∙ Assists with Network Administration including connections, hardware and programming configuration, based on vendors Cisco, Microsoft, Dell, IBM
∙ Utilizes particular technical skills in Active Directory, DNS, DHCP, and server management / maintenance
∙ Optimizes site connectivity, desktop performance and user experience (daily complaints now)



Operating Systems: Windows XP, Windows 7, Windows 8, Windows 10
∙ Software Applications: MS Office 2013, MS Office 2016, GoToAssist, etc.
∙ Hardware: Identify systems components and assemble functional systems, develop and implement preventative maintenance plans, configure data storage devices, optimize memory, use meters and lab tools, knowledge of and practice lab safety precautions
∙ Network: LAN/WAN, TCP/IP, Active Directory, Group Policy, DNS, DHCP, VPN, DOS, MS Remote Desktop Connection

Nice to have

- Linux systems administration
- Knowledge of virtualization systems


  • English: Intermediate


Work Type

Help Desk Support

Seniority Level


Ref number