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Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit www.luxoft.com

Line of Business:

Financial Services

Position:

IT Service and Product Manager, Wroclaw

Project Description

You’ll be working in the Service Management team in Wroclaw liaising with the rest of the team in London and the wider Service Management community globally. We provide a challenging, diverse environment which recognizes the company core behaviours of integrity, collaboration and challenge.

We provide the service management structure and operations for customer services across business-aligned applications, end-users and infrastructure support. We focus on the classic four dimensions of service management: Features, Performance, Cost and naturally Customer.

Responsibilities

• Interact and respond with our customers on financials, TOC structure, performance and deal with escalations
• Operate our financial recovery model
• Continue to build and improve service performance reporting
• Continue our Service Management Framework improvement plan
• Support the Service Delivery Managers across multiple domains

Skills

Must

• Candidates should be comfortable in front of customers, complex spreadsheets and technical leads. There is a high degree of communication in this role both verbal and written.
• Language: English: excellent written and oral
• Excel: advanced - large data sets, VLOOKUP, OFFSET
• Outlook: intermediate - including scheduling global meetings and shared mailboxes
• Powerpoint: able to prepare credible and clear messages in a set format
• ITIL Foundation v3 or newer

Nice to have

• Tableau development
• Database structures
• Service Management experience
• Organisation transformation projects - specific involvement or leading

Languages

  • English: Upper-intermediate

Relocation package

If needed, we can help you with relocation process. Click here for more details:

WHERE

Wroclaw

Work Type

Data Reporting & Analysis

Seniority Level

Regular

Ref number
VR-45130
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