We provide the service management structure and operations for customer services across business-aligned applications, end-users and infrastructure support. We focus on the classic four dimensions of service management: Features, Performance, Cost and naturally Customer.
• Operate our financial recovery model
• Continue to build and improve service performance reporting
• Continue our Service Management Framework improvement plan
• Support the Service Delivery Managers across multiple domains
Must• Candidates should be comfortable in front of customers, complex spreadsheets and technical leads. There is a high degree of communication in this role both verbal and written.
• Language: English: excellent written and oral
• Excel: advanced - large data sets, VLOOKUP, OFFSET
• Outlook: intermediate - including scheduling global meetings and shared mailboxes
• Powerpoint: able to prepare credible and clear messages in a set format
• ITIL Foundation v3 or newer
Nice to have• Tableau development
• Database structures
• Service Management experience
• Organisation transformation projects - specific involvement or leading
- English: Upper-intermediate