• Raise case to vendor for any issues in Production.
• Update the kanban board with enough details for the entire team to understand
• Update / Draft SOP for L1.
• Infra maintenance - onsite support, pre and post activity, verification
• Infra/application monitoring (usage and utilization monitoring)
• Check on every Monday that CR are closed after the weekend's implementation related to STP
• Document knowledge/process into Confluence on regular basis.
• Regular environment refresh for UAT (RM environments refresh, periodic backup..)
• Follow up on the UAT incidents / JIRA cases, reviewing them regularly and provide updates.
• First point of contact and investigation for UAT related issues.
• Setup the interfaces related to UR with STP requirement.
• Running regression / performance / stress test for related Urs
• Ensure the MXOSP, MRV is setup for UR related to BO (Fixings advises, Settlements messages, Payments documents), COLLATERAL & Margin Calls.
Must- 2+ years of experience on Murex Support
- Environment Management
- Managed UAT environment support
- Knowledge on MQ, Linux, Solaris, Sybase a plus
Core technical competency required:
• Sun Solaris; Linux;
• SQL, preferably in Sybase ASE
• Unix Shell Scripting, Perl
• Ability to perform impact analysis in a structured manner.
Nice to haveAWS certification
- English: Intermediate
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