Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit

Line of Business:

Financial Services


Support Engineer, Krakow

Project Description

The project revolves around a suite of applications covering risk calculation and post trade processing of derivatives transactions, which is a unique opportunity to be involved in a bank wide project covering almost the entire Investment Banking and every Front Office application within.
Teams are fully self-organizing and comprise 1 BA,1 Automation QA and 4 Java Developers (junior to senior) to be able to analyze requirements and deliver business solutions in a timely manner. We do apply proven practices of Continuous Delivery in order to be able to quickly react to change, using Clean-Code and Coding Craftsmanship approach with focus on Test Driven Development, Acceptance Test Driven Development and Domain Driven Development with almost 100% code coverage.
This is a challenging technical domain where the teams have the opportunity to define the architecture and technical solutions that are agreed upon using internal Technical Design committees. One of the current technical challenges is transformation to microservices architecture.
We do allow our colleagues a 20% innovation time - in order to support continuous improvement and innovation environment teams are allowed to spend 20% of time on learning the business, proof-of-concepts for new technologies with current requirements, conducting/attending trainings and knowledge sharing.
Teams are continuously improving and incorporating latest agile practices with several team members active at conferences delivering presentations on our working practices.


Main aspect of the role is regulatory reporting application analysis.
Person is exposed to and gain experience in both technical and business domain. Still business tasks will prevail on technical.
Bringing together SMEs and Support Team to share business context and knowledge on handled issues;
Tracking open questions and ensuring that they are answered in a timely fashion to meet delivery deadlines;
Exploratory analysis of known issues and search for improvement areas;
Active participation in distributed agile process.



Mandatory soft skills:
- Problem solving
- Solid attention to details and ability to find gaps
- Prepared to take responsibility about discovered problems and drive resolution process
- Able to analyze problems using different sources (documentation, source code etc)

Key tech skills:
- Basic understanding of OOP
- Code investigation
- Oracle preferably
- Able to make complex queries

Nice to have

Nice to have:
- Strong communication and interpersonal skills.
- You will have a lot of conversations, both verbal and written
- Team player not too shy to ask questions and reach out to people to clarify things
- XPath, XQuery
- Banking domain knowledge


  • English: Upper-intermediate

Relocation package

If needed, we can help you with relocation process. Click here for more details:



Work Type

Technical Support (SL2/SL3)

Seniority Level


Ref number

More job opportunities in Technical Support (SL2/SL3)

Specialization Position / Title Location Send to a friend
Technical Support (SL2/SL3) Linux Servers Support Engineer (SL3 Support) Krakow, PL Apply or Add to my jobs
Technical Support (SL2/SL3) Network Client On-Boarding Engineer (SL2/SL3 Tech Support) Krakow, PL Apply or Add to my jobs
Technical Support (SL2/SL3) Switching ATAC L3 Technical Support Engineer Krakow, PL Apply or Add to my jobs
Technical Support (SL2/SL3) IT Support Analyst Krakow, PL Apply or Add to my jobs
Technical Support (SL2/SL3) IT Support Analyst Krakow, PL Apply or Add to my jobs