Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit

Line of Business:

Financial Services


IT Support Analyst, Krakow

Project Description

IT Production Support Analyst supports Repo trading applications. Support Analyst will support in-house and externally developed applications. The role faces off to traders, sales traders, margin management, operations and regional IT management. The team forms an integral part of a global team, which supports the business on six days a week around the clock. The supported applications cover several areas, namely the lifecycle management of REPO trades, the optimisation of the collateral inventory and the system to support unsecured funding. This includes manual trade entry or trade feeds from Electronic Communication Networks (ECNs). The downstream systems are a settlement, risk, P&L and MIS systems.
The candidate will work in early shifts (07:00 am a start) and late shifts (up to 08:00 pm). Occasional work Saturday and Sundays for releases, disaster recovery tests and business readiness tests. No night shifts.


- Keep the production environment stable by making well-informed decisions.
- Resolve incidents and requests in due course.
- Own and drive problems to their solution.
- Deploy changes to production.
- Plan and participate in major activities such as disaster recovery tests and infrastructure weekends.
- Become a subject matter expert in the business area and applications candidate supports.



- Experience in investigating IT and business-related incidents and resolving them.
- Ability to write SQL queries against complex database schemata and regularly use UNIX to analyse logs and edit files
- Experience in implementation changes using pre-defined methods
- Experience in doing some project work as part of small enhancements and infrastructure-related activities
- Experience in front office support facing off to traders

Nice to have

- Knowledge of fixed income instruments, ideally with exposure to Repo and understand the lifecycle of trades
- Knowledge of support tools like ServiceNow, NetCool, SPLUNK and AppDynamics
-Knowledge of middleware (Tibco/RV, MQ, JMS) and job scheduling software like AutoSys


  • English: Upper-intermediate

Relocation package

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Work Type

Technical Support (SL2/SL3)

Seniority Level


Ref number

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