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Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit www.luxoft.com

Position:

Support Group Specialist (ServiceDesk coordination, support), Dnipro

Project Description

Business Systems and Services Department is responsible for development and support of corporate information systems, aimed to help internal business processes run with maximum efficiency.
We automate the following business processes: client relationships, contracts workflow, purchasing, business travel, budget planning, invoicing, recruitment, personnel administration, time and resource management, e.t.c.
The support team of Internal Automation Department is responsible for user support of these information systems. There are about 12000 employees in Luxoft spread over different locations in Russia, Ukraine, Poland, Romania, Great Britain, USA, Germany, e.t.c.
All of them are our users. We perform user support (advising, permission control, help with settings configuration) and technical maintenance (applications and databases). We use ServiceDesk system to handle user tickets for support.

Responsibilities

Assigning ServiceDesk requests
Controlling ServiceDesk requests execution and SLA
Other ServiceDesk requests coordination
Technical support of corporate information systems users
Preparing statistics on user requests

Skills

Must

High Education

MS Office (advanced Excel user, MS Outlook, MS Word, MS Power Point) - 2+ years

Good communication skills

Windows - advanced user

Nice to have

HTML - 0,5+ years
SQL is a plus

Languages

  • English: Pre-intermediate
WHERE

Dnipro

Work Type

Technical Support (SL1)

Ref number
VR-43898
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