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Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit www.luxoft.com

Line of Business:

Financial Services

Position:

VIDEO SERVICE DESK AGENT, Sofia

Project Description

On behalf of our customer, the large development bank we are looking for experienced Desktop Integration Engineer.
The incumbent will work in the Team responsible for the evaluation, testing, and implementation of emerging technologies in the desktop and mobile computing areas.
Desktop Integration Engineer (Productivity Suite Engineering - Office 365) is responsible for engineering & maintaining Windows Client Productivity components for geographically widespread 29000+ Enterprise Users

Responsibilities

Essential Job Functions:
• Respond to client calls and inquiries to the VNOC main number.
• Support and help clients to reserve video conferences, TelePresence sessions and WebEx
• Guide users on how to book, manage, and operate WebEx sessions
• Provide client support on the phone, for walk-ins, on video, and on site
• Schedule, manage, monitor, and control video conferences with Cisco TelePresence Management Suite (TMS)
• Operate high level video conferences and TelePresence sessions remotely and on site
• Help users to connect mobile devices to video conferences and WebEx
• Assist users in Video session recording and streaming
• Train users, peers, and new colleagues
• Assist with ad-hoc tasks assigned by the VNOC supervisor (e.g. produce weekly reports)

Skills

Must

Educational Qualifications and Experience:
• Education: Bachelor’s degree in Information Management, Computer Science, Engineering, or similar field
• Role Specific Experience: Minimum 2 years of relevant experience
• Hands-on experience in Cisco, Tandberg, or Polycom video technology and WebEx
• Experience in user support and conference room maintenance
• Knowledge of operating and scheduling VC sessions with Cisco TMS
• Knowledge of videoconferencing and streaming protocols, such as H.323, SIP, and audio / video standards
• Ability to provide timely assistance to video services user community
• Good knowledge of the fundamental concepts of videoconferencing technology
• Good knowledge and understanding of effective practices for dealing with clients in a variety of situations
• Excellent oral and written communication skills
• Excellent client support skills

Nice to have

• Ability to work cooperatively and collaboratively in a team environment
• Ability to analyze information and draw accurate conclusions
• Ability to apply problem solving strategies to evaluate and solve problems effectively
• Ability to cope and work effectively under stress
• Ability to deal sensitively in multicultural environments, and build effective working relations with clients and colleagues, both within and outside the organization

Languages

  • English: Advanced/Fluent

Relocation package

If needed, we can help you with relocation process. Click here for more details:

Hot

WHERE

Sofia

Work Type

IT Infrastructure Engineering

Ref number
VR-43896
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