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Luxoft, a DXC Technology Company, (NYSE: DXC), is a digital strategy and software engineering firm providing bespoke technology solutions that drive business change for customers the world over. Luxoft uses technology to enable business transformation, enhance customer experiences, and boost operational efficiency through its strategy, consulting, and engineering services. Luxoft combines a unique blend of engineering excellence and deep industry expertise, specializing in automotive, financial services, travel and hospitality, healthcare, life sciences, media and telecommunications. For more information, please visit www.luxoft.com

Position:

Level 3 Network Support Engineer, Bucharest

Project Description

About the Project

Network Support Engineer is responsible for supporting data center networking products and solutions.
Level 3 Support Engineer (Product Engineer) responsibilities include providing technical expertise to the field for escalated cases and providing an action plan to resolve all client reported field issues. The position will require the support of critical client situation, along with resolution and management of pervasive field issues, as well as provide field communication on fix releases

Responsibilities

Leads all support cases to resolution. Interface with client teams and customers to explain technical solutions and maintain customer satisfaction.
• Performs thorough analysis and diagnosis of complex networking issues
• Uses lab hardware to set up customer topologies/configurations and replicate customer failures
• Escalates field identified problems to the appropriate engineering teams for further investigation and issue resolution
• Contributes to process improvements
• Assists customer and account teams with configuration requests
• Manages the caseload by assigning technical resources to incoming cases
• Contributes to improving product-related documentation (user guides, publications, technical tips, release change histories)
• Supports pre-sales activity for complex networks and highly critical customers
• Collaborates and plans complex network upgrades and network migration activity.

Skills

Must

• Must have work experience and very good theoretical knowledge for Switching, Routing protocols such as: Ethernet, VLANs, STP, LACP, VPC, OSPF, BGP, IGMP, VRRP, TACACS, SNMP, DHCP
• Must be able to perform in-depth technical troubleshooting to determine the root cause of software or hardware issues
• Is familiar with virtualization technologies (VMware/HyperV/KVM), different Operating Systems, scripting programs and network monitoring tools
• Fluent in English, both spoken and written

Nice to have

• Familiarity with network performance tools like IXIA, Spirent is considered a plus
• Have very good communications skills; customer interaction experience is a plus
• Knowledge of FCoE and Fiber Channel fundamentals would be a plus

Languages

  • English: Intermediate

Relocation package

If needed, we can help you with relocation process. Click here for more details:

WHERE

Bucharest

Work Type

Technical Support (SL2/SL3)

Seniority Level

Regular

Ref number
VR-43328
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