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Luxoft is a global IT service provider of innovative technology solutions that delivers measurable business outcomes to multinational companies. Its offerings encompass strategic consulting, custom software development services, and digital solution engineering. Luxoft enables companies to compete by leveraging its multi-industry expertise in the financial services, automotive, communications, and healthcare & life sciences sectors. For more information, please visit the website.

Line of Business:

Financial Services


MS Dynamics CRM Functional Consultant, Sofia

Project Description

On behalf of our customer, the large development bank we are looking for experienced functional consultant.
The Microsoft Dynamics CRM Functional Consultant supports clients in the selection, implementation, and support of the CRM module. This role uses consulting skills and business knowledge to effectively integrate SAP technology into the client's business environment in order to achieve client expected business results.


• • Understand business requirements and translate them into functional requirements
• Verify that the application matches requirements and ensure the application meets end user expectations
• Conduct gap analysis
• Document business requirements and facilitate requirement sign-off with appropriate business stakeholders
• Provide in-depth knowledge of Microsoft Dynamics CRM
• Evaluate current business processes against the standard Microsoft Dynamics CRM functionality
• Conceptualize and design a best-practice solution that leverages product and industry knowledge, as directed by business requirements
• Facilitate the decision-making process and develop functional designs that will drive the development process
• Socialize and refine detailed functional designs with other project team leads and client business representatives
• Communicate designs to business, development, testing, and training teams
• Provide insight into designs, verify test conditions, and assist with User Acceptance Testing and Demonstrations
• Manage defect triage and management activities during internal and external testing events
• Plan and perform quality reviews of project deliverables prior to release
• Develop and maintain detailed functional knowledge of Microsoft Dynamics CRM and the Customer Service Management System
• Perform special technology projects and initiatives as assigned
• Assist in documenting business requirements document for its implementation of Business Development System using Microsoft Dynamics CRM 2013
• Architect / design CRM system, related customizations, and portals



• Education: Bachelor's degree in Business Systems or related field
• Role Specific Experience: 5+ years of relevant experience working with Microsoft Dynamics CRM
• Experience in Microsoft Technologies in building enterprise solutions around web, CRM, Case management
• Experience with Microsoft Dynamics CRM 2013
• Experience in Analysis and Design on large systems integration project with multiple organizations
• Experience with working in integrated teams comprising of employee and consultant resources
• Proven experience in defining requirements for solutions in multiple-entity environments
• Experience working with formal SDLCs, business analysis methodologies and major project management methodologies (Agile, Waterfall, etc.)
• Experience developing and employing functional project artifacts (Use Cases, User Stories, Requirements Definitions, Process Definitions, User interface Design)
• Project management experience
• Experience in public sector/government
• Experience in using standard project tools including Microsoft Project, Excel, and PowerPoint
• Deep Know-How and proven record of Microsoft Dynamics CRM Implementation life-cycle
• Good knowledge of Microsoft Dynamics CRM concepts (i.e. Configuration, Customization, Workflow, Integration, etc.)
• Functional understanding of Microsoft Dynamics CRM integration methods (Web services,)
• Good knowledge of CRM SDK and Developers Toolkit
• Good knowledge of CRM forms, screens, views, workflows and reports development
• Knowledge of Programming languages - C#,, ASP.NET, HTML, JavaScript, VSTO, Silverlight
• Knowledge of CRM development or integration best practices
• Good knowledge of Technical specifications documentation
• Understanding of data migration and integration mappings using SQL Integration Services, Scribe or Web Services
• Understanding of SQL Reporting Services and MOSS/SharePoint Services
• Excellent oral and written communication skills and ability to clearly articulate to all project members and stakeholders
• Ability to work well with technical and non-technical resources
• Ability to manage deliverables, meeting notes, presentations and other documentation/communications
• Strong writing skills

Certification Requirements:
• Microsoft Dynamics Certified Professional - GP 2013 and CRM 2013
• Microsoft Certified Professionals (MCSE/MCSA/MCITP) - Server 2012/SharePoint/SQL Server/Exchange
• VMware Certified Professionals (VCP) - ESX 5.0/ESX 5.5

Nice to have



  • English: Advanced/Fluent

Relocation package

If needed, we can help you with relocation process. Click here for more details:




Work Type

Business Analysis

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